My Clever Kash is broken or lost, how do I get a new one?
Last Updated: 25 Oct 2016
If your Clever Kash is broken or damaged, please view the troubleshooting section before requesting a replacement. If the problem still persists, please log in to Fastnet Classic internet banking and send a MyMessage.
Select ‘general enquiry’, then and add the following details:
- First and last name
- Best contact phone number
- A return reason:
- Never worked
- Not charging
- Screen damaged
- No sound
- Won’t turn on
- ASB Mobile Banking app cannot connect to device
- Lost
- Other (if the fault does not match any of the above reasons, please give a brief description of the fault that has occurred).
If you have lost your Clever Kash, please log in to Fastnet Classic internet banking and send a MyMessage. Select ‘general enquiry’, then and add the following details:
- First and last name
- Best contact phone number
- A return reason: Lost
The Clever Kash team will respond within one business day. Please note that replacements are subject to the availability of stock and a replacement charge may apply.
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