My Clever Kash is broken or lost, how do I get a new one?
Last Updated: 14 Aug 2017
If your Clever Kash is broken, damaged or you cannot connect, please read this FAQ to see if you can fix the issue before requesting a replacement. If the problem still persists, please log in to Fastnet Classic internet banking and send a MyMessage. Select ‘general enquiry’, then and add the following details:
- Customers first and last name
- Childs first and last name
- The account that Clever Kash is linked to
- Best address delivery address
- A return reason:Never worked.
- Not charging.
- Screen damaged.
- No sound.
- Won’t turn on.
- ASB Mobile Banking app cannot connect to device.
- Lost.
- Other (if the fault does not match any of the above reasons, please give a brief description of the fault that has occurred).
If you have lost your Clever Kash, please log in to Fastnet Classic internet banking and send a MyMessage. Select ‘general enquiry’, then and add the following details:
- Customers first and last name.
- Childs first and last name.
- Best address delivery address.
- A return reason: Lost.
The Clever Kash team will respond within two business days. Please note that replacements are subject to the availability of stock and a replacement charge may apply.
Did this answer your question?
Related Answers
-
Make sure that there are new transactions to update. Check the last date that you updated Clever Kash (this is ...
-
If you are having problems seeing Clever Kash with Bluetooth® turned on, here are a few tips you can try ...
-
If you want to change the account that Clever Kash is linked to, you will need to unlink Clever Kash ...
-
No, Clever Kash can only be ordered via the ASB Mobile Banking app.
-
Yes you can, however Clever Kash works best when both the adult and the child live in the same home. ...
-
If your Clever Kash is broken, damaged or you cannot connect, please read this FAQ to see if you can ...
-
If you want to change the name of the Clever Kash that appears in your ASB Mobile Banking app and ...
-
Before you complete the actions below, ensure Bluetooth® is turned on, that Clever Kash is awake and within 3 metres ...
-
Setting up Clever Kash is easy, just follow these steps: Go to the settings menu in your smartphone and turn ...
-
Clever Kash is free, and cannot be purchased. To get Clever Kash you'll need to meet the eligibility criteria and ...
