My Clever Kash is broken or lost. How do I get a new one?
Last Updated: 14 Sep 2021
If your Clever Kash is broken, damaged or you can't connect, please read our FAQ about trying to fix the issue before requesting a replacement. If the problem persists, please log in to FastNet Classic internet banking and send a MyMessage. Select 'general enquiry', then add the following details:
- Customer’s first and last name.
- Child’s first and last name.
- The account that Clever Kash is linked to.
- Best delivery address.
- A return reason:
- Never worked.
- Not charging.
- Screen damaged.
- No sound.
- Won’t turn on.
- ASB Mobile Banking app cannot connect to device.
- Lost.
- Other (if the fault does not match any of the above reasons, please give a brief description of the fault that has occurred).
If you’ve lost your Clever Kash, please log in to FastNet Classic internet banking and send us a MyMessage. Select ‘general enquiry’, then add the following details:
- Customer’s first and last name.
- Child’s first and last name.
- The account that Clever Kash is linked to.
- Best delivery address.
The Clever Kash team will respond within two business days.
Please note that replacements are subject to the availability of stock and a replacement charge may apply.
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