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My Clever Kash is broken or lost, how do I get a new one?

Last Updated: 14 Aug 2017

If your Clever Kash is broken, damaged or you cannot connect, please read this FAQ to see if you can fix the issue before requesting a replacement. If the problem still persists, please log in to Fastnet Classic internet banking and send a MyMessage. Select ‘general enquiry’, then and add the following details:

  • Customers first and last name
  • Childs first and last name
  • The account that Clever Kash is linked to
  • Best address delivery address
  1. A return reason:Never worked.
  2. Not charging.
  3. Screen damaged.
  4. No sound.
  5. Won’t turn on.
  6. ASB Mobile Banking app cannot connect to device.
  7. Lost.
  8. Other (if the fault does not match any of the above reasons, please give a brief description of the fault that has occurred).

If you have lost your Clever Kash, please log in to Fastnet Classic internet banking and send a MyMessage. Select ‘general enquiry’, then and add the following details:

  • Customers first and last name.
  • Childs first and last name.
  • Best address delivery address.
  • A return reason: Lost.

The Clever Kash team will respond within two business days. Please note that replacements are subject to the availability of stock and a replacement charge may apply.


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