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My Clever Kash is broken or lost, how do I get a new one?

Last Updated: 25 Oct 2016

If your Clever Kash is broken or damaged, please view the troubleshooting section before requesting a replacement. If the problem still persists, please log in to Fastnet Classic internet banking and send a MyMessage.

Select ‘general enquiry’, then and add the following details:

  • First and last name
  • Best contact phone number
  • A return reason:
    1. Never worked
    2. Not charging
    3. Screen damaged
    4. No sound
    5. Won’t turn on
    6. ASB Mobile Banking app cannot connect to device
    7. Lost
    8. Other (if the fault does not match any of the above reasons, please give a brief description of the fault that has occurred).

If you have lost your Clever Kash, please log in to Fastnet Classic internet banking and send a MyMessage. Select ‘general enquiry’, then and add the following details:

  • First and last name
  • Best contact phone number
  • A return reason: Lost

The Clever Kash team will respond within one business day. Please note that replacements are subject to the availability of stock and a replacement charge may apply.


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