I'm a merchant, how do I process refunds with Apple Pay?

Last Updated: 22 Feb 2019

Refunds for an Apple Pay purchase are processed in a similar way to traditional refund.

Please note that it is important that refunds are processed on the same card as the original transaction.

You will need to obtain the Device Account Number to find the purchase and process the return.

To see the last four or five digits of the Device Account Number, ask the customer to go to Wallet, tap the card, and tap info on the lower-right corner of the display. You can also have the customer hold their iPhone or Apple Watch near the reader, select the card they used to make the original payment, and authorise the return with Touch ID or passcode.

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