ASB offers relief to customers affected by severe weather

28 January 2023

ASB will support customers affected by extreme weather events impacting Auckland with tailored packages including suspension of home loan repayments and emergency overdraft facilities available for personal, business and rural customers.

ASB is available to support customers who may require emergency financial assistance as a result of the recent weather events. Emergency assistance can be offered to personal, farming and business customers on a case-by-case basis, including:

  • Option to suspend home loan principal repayments for up to three months.
  • Overdraft of up to $10,000 for ASB home loan customers and up to $2,000 for other ASB personal customers, or other tailored solutions depending on the customer’s circumstances.
  • Tailored solutions for eligible ASB business and rural customers including access to working capital of up to $100,000.

Personal customers needing support should call our contact centre on 0800 803 804. Our team is available to assist between 8.30am and 5pm right across the Auckland Anniversary long weekend. Alternatively, customers can email hardship@asb.co.nz. Affected ASB business and rural customers should speak to their relationship manager or call 0800 803 804.

More information and full terms, fees and charges can be found on ASB’s website. Detail for personal customers is available at https://www.asb.co.nz/page/relief-package/support.html while information for business, rural and corporate customers can be found at https://www.asb.co.nz/page/relief-package/business-support.html.

ASB insurance customers can contact our insurance team for assistance on 0800 200 242.

Media Centre Media Releases ASB offers relief to customers affected by severe weather