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Support for individuals and families.

We have support options to help.

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Support options at a glance

We're here to support customers when you need us most. Here's a quick overview of how we can help take some pressure off your finances.

  • Access to an overdraft facility of up to $10,000 for ASB home loan customers and up to $2,000 for other ASB personal customers at the special variable rate of 2.95% p.a. and no Establishment Fee.
  • Suspend home loan payments for up to 3 months (interest will still be added to the loan).
  • Waiver of Early Repayment Adjustment fees* when repaying a fixed rate home loan, where a home is destroyed or suffered major damage as a result of the natural disaster. *These may be waived at a reasonable level, maximum $2500.
  • No establishment or adjustment fees when needing to establish or restructure a home loan as a result of the natural disaster.
  • Immediate consideration of requests for emergency credit limit increases and review of credit card instalment repayments.

Accessing Term Investment Funds:

  • ASB will waive the up to 2% interest adjustment applied to early Term Deposit breaks, i.e. our customers will receive our standard interest rate (at the time the investment was made) for the completed term.
  • ASB will waive the 0.5% break charge for early withdrawal on Term Funds.

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ASB’s lending criteria and terms apply. Rates are subject to change. Fees and charges apply, see our rates and fees pages for details.