ASB activates support for customers affected by severe weather

With heavy rain affecting regions across the North Island, ASB is offering support options for customers who are impacted by the weather and worried about finances.

Targeted support for personal, farming and business customers affected by the extreme weather will be offered on a case-by-case basis, with options including:

• Deferring loan repayments for up to three months or interest only for three months.
• Immediate consideration of requests for emergency credit card limit increases.
• Tailored solutions for eligible ASB business and rural customers including access to working capital of up to $100,000.
  

ASB Executive General Manager for Personal Banking Adam Boyd says ASB wants to hear from any affected customers needing financial assistance or extra support.

“We understand this will be a tough time for many communities, and we encourage any personal, business or farming customers who are worried about money as a result of the severe weather to please get in touch. Our teams have practical options available and we're here to help."

ASB’s branches in Kaitāia, Kaikohe and Dargaville are closed today. All other ASB branches remain open, and customers are advised to check ASB’s branch locator tool for their nearest branch and opening hours.

To discuss support options, personal customers should call ASB's contact centre on 0800 803 804. Alternatively, customers can email hardship@asb.co.nz. Affected ASB business and rural customers should speak to their relationship manager or call 0800 272 287.

Further detail on ASB’s extreme weather support is available here. More information and full terms, fees and charges can be found on ASB's website.