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ASB branch availability during COVID-19

As we moved to level 2, more branches will be open from Monday to Friday to support those who have banking needs. We have also launched a priority hour across all open branches for customers needing extra support.

From 9am to 10am between Monday and Friday, customers aged 70 years and older or those who may need extra time with ASB’s people will be able to come into branch and get help with any banking needs.

Please see the essential banking services currently available below:

Services Available - COVID-19 Level 2

  • Transactions that cannot be done via an ATM, phone or online banking
  • Replacement EFTPOS cards
  • Signing critical banking documents
  • Giving you access to internet banking
  • Withdrawing a cash float or making a cash deposit for businesses
  • Complete identification requirements for a new ASB bank account (by appointment only)
  •  FX cheques for deposit to an ASB account – Subject to criteria

Services unavailable

  • Foreign exchange cash transactions and IMTs that can be completed online.
  • Deposits or payments that could be made via ATMs or online banking
  •  Trade Me deposits
  • Third-party deposits: If you are a non-ASB customer and need to deposit funds into an ASB customers account, please visit your own bank to make the deposit or transfer the money online to the ASB account.

Our branch availability

For your health and safety, and that of our team and other customers if you do come in to a branch for essential services, or are using one of our ATMs please keep 2-metre physical distance. If you are feeling unwell, please do not come to the branch. See the branch hours and ATM services available below:

Auckland

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Blockhouse Bay

519 Blockhouse Bay Road Blockhouse Bay Auckland 0600

Closed
Yes
Yes
Yes
Yes
Lincoln Road

290 Lincoln Road Henderson Auckland 0610

Closed
Yes
Yes
Yes
Yes
Lynnmall

Shop N604 Lynnmall Shopping Centre 3058 Great North Road New Lynn Auckland 0600

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Mt Albert

875 New North Road Mt Albert Auckland 1025

Closed
Yes
Yes
No
No
NorthWest

Shop 76 NorthWest Shopping Centre 7 Fred Taylor Drive Westgate Auckland 0814

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
St Lukes

Shop 424-425 Westfield Shoppingtown St Lukes Road Mt Albert Auckland 1025

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Stoddard Road

22 Stoddard Road Mt Roskill Auckland 1041

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
WestCity - Henderson

Westfield Shoppingtown WestCity Shop 155-156 15 Edsel Street Henderson Auckland 0612

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
125 Queen Street

125 Queen Street Auckland Central Auckland 1010

Closed
No
No
No
No
Auckland

300 Queen Street Auckland 1010

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Auckland Hospital

2 Park Road Grafton Auckland 1023

Closed
Yes
Yes
No
No
Broadway Newmarket

334 Broadway Newmarket Auckland 1023

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Dominion Road

296 Dominion Road Mt Eden Auckland 1024

Closed
Yes
Yes
Yes
No
North Wharf

12 Jellicoe Street Auckland 1010

Closed
Yes
Yes
Yes
Yes
Onehunga

168 Onehunga Mall Onehunga Auckland 1061

Closed
Yes
Yes
No
No
Parnell

145 Parnell Road Parnell 1052

Closed
Yes
Yes
No
No
Ponsonby

309 Ponsonby Road Ponsonby Auckland 1011

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Royal Oak

703 Manukau Road Royal Oak Auckland 1023

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Waiheke

120 Ocean View Road Oneroa Waiheke Island 1081

Tuesday and Thursday 10am to 2pm
Yes
Yes
Yes
Yes
Wyndham

138 Queen Street Auckland City 1010

Closed
Yes
Yes
Yes
Yes
Botany Downs

Shop PW29-29 Park Way 11 - 15 Fountain Lane South Botany Town Centre 588 Chapel Road Botany Downs Auckland 2016

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Botany Junction

277 Te Irirangi Drive Flat Bush Manukau Auckland 2016

Closed
Yes
Yes
Yes
Yes
Ellerslie

133 Main Highway Ellerslie Auckland 1051

Closed
Yes
Yes
No
No
Greenlane

381 Great South Road Ellerslie Auckland 1061

Closed
Yes
Yes
Yes
Yes
Highland Park

503 Pakuranga Road Highland Park Auckland 2010

10am to 4:30pm
Yes
Yes
Yes
Yes
Howick

85 Picton Street Howick 2014

Closed
Yes
Yes
No
No
Lunn Ave

80 Lunn Avenue Mt Wellington Auckland 1072

Closed
Yes
Yes
Yes
Yes
Remuera

358 Remuera Road Remuera Auckland 1050

Closed
Yes
Yes
Yes
Yes
St Heliers

393 Tamaki Drive St Heliers Auckland 1071

Closed
Yes
Yes
Yes
Yes
Sylvia Park

Shop S004 286 Mt Wellington Highway Mt Wellington Auckland 1060

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Ti Rakau

Buildng F 500 Ti Rakau Drive Botany Downs Auckland 2013

Closed
Yes
Yes
No
Yes
Glenfield

Corner Bentley and Downing Streets Level 2 Shop 208 Glenfield Mall

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes

North Harbour

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Albany

Westfield Centre 219 Don McKinnon Drive Albany Auckland 0632

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Birkenhead

22 Birkenhead Avenue Birkenhead Auckland 0626

Closed
Yes
Yes
Yes
Yes
Browns Bay

38 Clyde Road Browns Bay Auckland 0630

Closed
Yes
Yes
No
No
Constellation Drive

65A Constellation Drive Rosedale Auckland 0632

Closed
Yes
Yes
Yes
Yes
Devonport

21 Victoria Road Devonport Auckland 0624

Closed
Yes
Yes
Yes
No
Glenfield

Level 2 Shop 208 Westfield Shoppingtown Bentley and Downing Streets Glenfield Auckland 0629

Closed
Yes
Yes
Yes
Yes
Milford

Milford Shopping Centre 24 Milford Road Milford Auckland 0620

Closed
Yes
Yes
Yes
Yes
Orewa

4 Hillary Square Orewa 0931

Monday to Friday 10am-4:30pm
Yes
Yes
Yes
Yes
Silverdale

16 Wainui Road Silverdale 0932

Closed
Yes
Yes
Yes
Yes
Smales Farm

Q4 Smales Farm Office Park 78 Taharoto Road Takapuna 0622

Closed
Yes
Yes
No
No
Takapuna

45 Hurstmere Road Takapuna Auckland 0622

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Wairau Park

10 Link Drive Wairau Valley Auckland 0627

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Whangaparaoa

Shop 3-32 Whangaparaoa Plaza 719 Whangaparaoa Road Manly Whangaparaoa 0930

Closed
Yes
Yes
Yes
Yes

Counties Manukau

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Hunters Plaza

Hunters Plaza Shopping Centre 217 Great South Road Hunters Corner Papatoetoe Auckland 2025

Closed
Yes
Yes
Yes
Yes
Mangere Bridge

19 Coronation Road Mangere Bridge Auckland 2022

Closed
Yes
Yes
No
No
Manukau City

Shop S066 Manukau City Shopping Centre Manukau Auckland 2104

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Manurewa

Unit 10 214 Great South Road Manurewa Auckland 2102

Closed
Yes
Yes
Yes
Yes
Papakura

166 Great South Road Papakura 2110

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Pukekohe

Shop 1 Pukekohe Plaza 7 Wesley Street Pukekohe 2120

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Ronwood Ave

17 Ronwood Ave Manukau Auckland 2104

Closed
Yes
Yes
Yes
Yes
Takanini

Unit 11 Building 1 30 Walters Road Takanini 2112

Closed
Yes
Yes
Yes
Yes
Waiuku

48 Queen Street Waiuku 2123

Closed
Yes
Yes
Yes
No

Northland

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Dargaville

127 Victoria Street Dargaville 0310

Tuesday and Thursdays 10am-2pm
Yes
Yes
Yes
No
Kaikohe

109 Broadway Kaikohe 0405

Closed
Yes
Yes
No
No
Kaitaia

101 Commerce Street Kaitaia 0410

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
No
Kerikeri

77 Kerikeri Road Kerikeri 0230

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Paihia

37 Williams Road Paihia 0200

Closed
Yes
Yes
Yes
Yes
Warkworth

11 Queen Street Warkworth 0910

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Wellsford

139 Rodney Street Wellsford 0900

Closed
Yes
Yes
yes
No
Whangarei

5 Rathbone Street Whangarei 0110

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes

Waikato

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Cambridge

69 Victoria Street Cambridge 3434

Tuesday and Thursday 10am-2pm
Yes
Yes
Yes
Yes
Waikato
Chartwell

Shop S260 Chartwell Shopping Centre cnr Comries and Hukanui Roads Chartwell Hamilton 3210

Closed
Yes
Yes
Yes
Yes
Waikato
Hamilton

46 Bryce Street Hamilton Central Hamilton 3204

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Waikato
Matamata

53 Arawa Street Matamata 3400

Closed
Yes
Yes
Yes
No
Waikato
Morrinsville

213 Thames Street Morrinsville 3300

Closed
Yes
Yes
Yes
Yes
Waikato
Te Awamutu

Unit 17 168 George Street Te Awamutu 3800

Tuesday and Thursday 10am-2pm
Yes
Yes
Yes
Yes
Waikato
Te Rapa

Tenancy S110 The Base Maahanga Road Te Rapa Hamilton 3200

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Waikato
Waikato University

The University of Waikato Shops Gate 1 Knighton Road Hillcrest Hamilton 3216

Closed
Yes
Yes
No
No
Waikato
Taupo

34 Heuheu Street Taupo 3330

Monday to Friday 10:00 to 2:00pm
Yes
Yes
Yes
Yes
Waikato

Bay of Plenty

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Bayfair

Bayfair Shopping Centre Shop 906 cnr Maunganui and Girven Roads Mt Maunganui 3116

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Cameron Road

518 Cameron Road Tauranga 3110

Closed
Yes
Yes
Yes
Yes
Papamoa

Tenancy 1 Lot 5 Centa Max 34 Gravatt Road Papamoa 3118

Closed
Yes
Yes
No
No
Rotorua

Shop G4 DOC Building 1166 Amohau Street Rotorua 3010

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Tauranga

1 Spring Street Tauranga 3110

Monday to Friday 10am to 2:00pm
Yes
Yes
Yes
Yes
Tauranga Crossing

Taurikura Drive Tauriko Tauranga 3110

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Whakatane

202 The Strand Whakatane 3120

Monday to Friday 10am to 2:00pm
Yes
Yes
Yes
Yes

Gisborne

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Gisborne

170 Gladstone Road Gisborne 4010

Monday to Friday 10:00am to 2:00pm
Yes
Yes
Yes
Yes
Gisborne

Hawkes Bay

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Hastings

117 Market Street North Hastings 4122

Monday to Friday 10:00am to 4:30 pm
Yes
Yes
Yes
Yes
Hawkes Bay
Havelock North

7 Napier Road Havelock North 4130

Closed
Yes
Yes
No
No
Hawkes Bay
Napier

100 Hastings Street Napier 4110

Monday to Friday 10:00am to 4:30 pm
Yes
Yes
Yes
Yes
Hawkes Bay
Taradale

276 Gloucester Street Taradale Napier 4112

Closed
Yes
Yes
No
No
Hawkes Bay

Taranaki

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Hawera

65 High Street Hawera 4610

Closed
Yes
Yes
Yes
Yes
Taranaki
New Plymouth

2 Devon Street West New Plymouth 4310

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Taranaki

Manawatu/Wanganui

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Palmerston North Plaza

Palmerston North Plaza 366 Church Street Palmerston North 4410

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Manawatu-Wanaganui
Terrace End

342 Broadway Avenue Terrace End Palmerston North 4414

Closed
Yes
Yes
No
No
Manawatu-Wanaganui
Wanganui

113 Victoria Avenue Wanganui 4500

Monday to Friday 10:00am to 2:00pm
Yes
Yes
Yes
Yes
Manawatu-Wanaganui

Wellington

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Johnsonville

Shop 47 34 Johnsonville Road Johnsonville Wellington 6037

Closed
Yes
Yes
Yes
Yes
Wellington
Kilbirnie

35 Bay Road Kilbirnie Wellington 6022

Tuesday and Thursday 10am-2pm
Yes
Yes
Yes
Yes
Wellington
Lambton Quay

180 Lambton Quay Wellington 6011

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Wellington
Masterton

30 Queen Street Masterton 5810

Tuesday and Thursday 10am-2pm
Yes
Yes
Yes
Yes
Wellington
North City Porirua

Shop 202 North City Shopping Centre Titahi Bay Road Porirua 5022

Monday to Friday 10am to 2:00pm
Yes
Yes
Yes
Yes
Wellington
Paraparaumu

Coastlands Parade Coastlands Shopping Centre Paraparaumu 5032

Monday to Friday 10am to 2:00pm
Yes
Yes
Yes
Yes
Wellington
Queensgate

252 High Street Lower Hutt 5010

Monday to Friday 10am to 4:30pm
Yes
Yes
Yes
Yes
Wellington
Upper Hutt

Shop 100 The Mall Main Street Upper Hutt 5018

Closed
Yes
Yes
Yes
Yes
Wellington
Willis Street

60 Willis Street Wellington 6011

Closed
Yes
Yes
Yes
Yes
Wellington

Marlborough

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Blenheim

60 Market Street Blenheim 7201

Monday to Friday 10:00am to 2:00pm
Yes
Yes
Yes
Yes
Marlborough

Tasman

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Nelson

260 Trafalgar Street Nelson 7010

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Tasman
Richmond

221 Queen Street Richmond 7020

Closed
Yes
Yes
Yes
Yes
Tasman

Canterbury

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Ashburton

166 Burnett Street Ashburton 7700

Monday to Friday 10:00am to 2:00pm
Yes
Yes
Yes
Yes
Canterbury
Barrington Mall

Shop No 57 Barrington Mall 256 Barrington Street Spreydon Christchurch 8024

Closed
Yes
Yes
Yes
Yes
Canterbury
Cashel Mall

150 Cashel Street Christchurch 8011

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Canterbury
Ferrymead

987 Ferry Road Ferrymead Christchurch 8023

Closed
Yes
Yes
Yes
Yes
Canterbury
Hornby

Shop 62 The Hub 418 Main South Road Hornby Christchurch 8042

Closed
No
Yes
Yes
Yes
Canterbury
Lincoln (Christchurch)

28 Gerald Street Lincoln 7608

Closed
Yes
Yes
No
No
Canterbury
Northlands Papanui

Shop 48 Northlands Shopping Centre 55 Main North Road Papanui Christchurch 8052

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Canterbury
Rangiora

202 High Street Rangiora 7400

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Canterbury
Riccarton

Westfield Shoppingtown Riccarton 129 Riccarton Road Riccarton Christchurch 8041

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Canterbury
The Palms - Shirley

The Palms Shopping Centre 12 Marshland Road Shirley Christchurch 8061

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Canterbury
Timaru

242 Stafford Street Timaru 7910

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Canterbury

West Coast

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Greymouth

44 Mackay Street Greymouth 7805

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
No
West Coast
Hokitika

99 Revell Street Hokitika 7810

Closed
Yes
Yes
Yes
Yes
West Coast
Westport

144 Palmerston Street Westport 7825

Tuesday and Thursday 10am-2pm
Yes
Yes
Yes
Yes
West Coast

Southland

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Gore

10 Main Street Gore 9710

Tuesday and Thursday 10am to 2pm
Yes
Yes
Yes
No
Southland
Invercargill

46 Deveron Street Invercargill 9810

Monday to Friday 10:00am to 2:00pm
Yes
Yes
Yes
Yes
Southland

Otago

Branch
Day and Hours
ATM Available
ATM Cash Deposits
ATM Cheque Deposits
ATM Bag Deposits
Dunedin

299 George Street Dunedin 9016

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Otago
Mosgiel

144 Gordon Road Mosgiel 9024

Closed
Yes
Yes
Yes
yes
Otago
Queenstown

24 Camp Street Queenstown 9300

Closed
Yes
Yes
Yes
Yes
Otago
Remarkables Park

Shop 07-201 Building 7 Remarkables Park Town Centre 48 Hawthorne Drive Frankton Queenstown 9371

Monday to Friday 10:00am to 4:30pm
Yes
Yes
Yes
Yes
Otago

Simple ways to bank during COVID-19 restrictions

We're here to help, but how we help will look different during the COVID-19 lockdown.

Mobile banking and internet banking

Right now, the ASB Mobile banking app and FastNet Classic internet banking are your best banking options.If you want some tips and tricks on getting started and making the most of them, check out our guide. Check your balances and statements 24/7. Transfer money between ASB accounts in real time and make payments to people and organisations around New Zealand or overseas.

If you need to leave home to shop for essentials, you can even find some safer ways to pay.

Find out more

FastPhone

FastPhone gives you direct access to your accounts at any time. 

It's easy to use. You just follow the voice prompts and use your phone's keys to choose options. You can check your balances, transfer funds and even pay bills.

Register for FastPhone on 0800 803 804.

Find out more

ATMs

If you need cash, you can use any bank's ATMs to make a withdrawal from your ASB account.

You can also use them for a cash advance on your credit card. Remember, interest applies to your cash advance immediately.

Find an ASB ATM

How to get in touch

Our contact centre will be available to assist customers with their banking needs.

Contact us

Please note that Contact Centre demand continues to be higher than normal. Alternatively, you can use the enquiry form and our team will get back to you as soon as they can.

Enquiry form

Click below to stay in touch with ASB’s latest support options.

COVID-19 support