i

Changes to our branches

We're changing our branches so we can help more New Zealanders, faster

Over the past year we've seen a lot of unprecedented change in the world due to Covid-19.  New Zealanders switched to digital and online banking services during lockdown and most have continued to do so, only visiting a branch when they need help or information to make an important financial decision.

It's important we adapt to this by changing the way we deliver our banking solutions, while still delivering the great service you're used to. 

Empowering our people to help New Zealanders everywhere

From February we'll be making changes to our branch network by closing, relocating or reducing operating hours in a number of our branches. This might affect the way you bank, and we're here to help you during this transition.

There will be no job losses as a result of these changes. Your local team will continue to provide the same friendly service, whether it's at another branch, on a video call or on the phone.

What's changing?

These branches will close in March 2021

Region
Branch name
Branch closure
Closest alternative branch
Northland

ASB Paihia
Friday 5 March
ASB Kerikeri 77 Kerikeri Road Kerikeri
Auckland

ASB Greenlane
Tuesday 2 March
ASB Royal Oak 703 Manukau Road Royal Oak Auckland
Auckland

ASB Howick
Friday 12 March
ASB Highland Park 505 Pakuranga Road Pakuranga Manukau
Auckland

ASB Whangaparaoa
Friday 12 March
ASB Silverdale 16 Wainui Road Silverdale
Auckland

ASB Dominion Road
Tuesday 2 March
ASB St Lukes Westfield Shoppingtown Saint Lukes Road
Auckland

ASB Manurewa
Friday 5 March
ASB Manukau City 5 Manukau Station Road Manukau
Auckland

ASB Birkenhead
Friday 5 March
ASB Glenfield Glenfield Mall Corner Bentley and Downing Street
Auckland

ASB Lincoln Road
Friday 12 March
ASB WestCity Westfield Shoppingtown WestCity 7 Catherine Street
Auckland

ASB St Heliers
Friday 12 March
ASB Remuera 358 Remuera Road Remuera Auckland
Auckland

ASB Browns Bay
Friday 5 March
ASB Albany Westfield Centre 219 Don McKinnon Drive
Auckland

ASB Wyndham
Friday 19 March
ASB 125 Queen St 125 Queen Street Auckland CBD Auckland
Auckland

ASB Devonport
Friday 19 March
ASB Takapuna 45 Hurstmere Road Takapuna Auckland
Bay of Plenty

ASB Cameron Road
Friday 5 March
ASB Tauranga 2/1 Spring Street CBD Red Square Tauranga
Waikato

ASB Morrinsville
Friday 19 March
ASB Hamilton Corner Bryce and Barton Street Hamilton
Hawkes Bay

ASB Taradale
Tuesday 2 March
ASB Napier Corner Hastings and Emerson Street Napier
Manuwatu-Whanganui

ASB Terrace End
Friday 5 March
ASB Palmerston North Palmerston North Plaza 366 Church Street Palmerston North
Wellington

ASB Johnsonville
Friday 12 March
ASB Lambton Quay 180 Lambton Quay Wellington Central Wellington
Canterbury

ASB Ferrymead
Tuesday 2 March
ASB Cashel Mall 150 Cashel Street Christchurch Central Christchurch
Otago

ASB Queenstown
Friday 5 March
ASB Remarkables Park Remarkables Park Town Centre 48 Hawthorne Drive Frankton Queenstown

These branches will remain open, but with reduced hours from 1 March 2021

Region
Branch name
Operating Hours
Northland

ASB Dargaville
Mondays Tuesdays and Fridays 9am-4.30pm
Northland

ASB Kaikohe
Mondays Tuesdays and Fridays 9am-4.30pm
Auckland

ASB Mangere Bridge
Mondays Tuesdays and Fridays 9am-4.30pm
Waikato

ASB Matamata
Mondays Tuesdays and Fridays 9am-4.30pm
Waikato

ASB Te Awamutu
Mondays Tuesdays and Fridays 9am-4.30pm
Wellington

ASB Masterton
Mondays Tuesdays and Fridays 9am-4.30pm
Canterbury

ASB Ashburton
Mondays Tuesdays and Fridays 9am-4.30pm
Canterbury

ASB Rangiora
Mondays Tuesdays and Fridays 9am-4.30pm
Auckland

ASB Smales Farm
Monday to Friday 12.30-4:30pm
Waikato

ASB Cambridge
Monday to Friday 12.30-4:30pm
Taranaki

ASB Hawera
Monday to Friday 12.30-4:30pm
West Coast

ASB Westport
Monday to Friday 12.30-4:30pm
West Coast

ASB Gore
Monday to Friday 12.30-4:30pm

This branch will remain open, and is relocating to a different address

Region
Branch
Closing
New address
Opening
Auckland

ASB Botany Junction 277 Te Irirangi Drive Flat Bush Manukau
23rd March 2021
Ormiston Town Centre 226-240 Ormiston Road Flat Bush
25th March 2021

More support when you need it

We've implemented a range of new services to support customers in vulnerable circumstances, including:

  • A priority line at our contact centre for customers aged 65+ on 0800 272 119, from 8am to 8pm weekdays or 8:30am to 5pm on weekends and holidays.
  • A *priority hour in all open branches from 9am to 10am weekdays, with specialised support for customers aged 65+ needing extra support accessing branch services.

*Not available in branches operating afternoons only

Find out more

What this means for your business

For ASB business customers, we recognise these changes may present a challenge for your business and we're committed to supporting you through this transition. 

Here's how we can help:

  • You will still have access to self-service technology that allows your business to do day-to-day banking even once the branch has closed, relocated or moved to reduced hours. Our Smart ATMs and FastChange machines can take cash deposits and dispense notes and coins for floats. Many of these machines are in secure lobbies. Details of what services will be available can be found here.
  • If your business processes large amounts of cash regularly, we can work with you on other options which may include using trusted third parties to implement a cash-in-transit solution. This can help you collect, deposit and process cash securely.
  • Our branch team members will continue to be available to help your business set up self-service solutions and ensure you and your team are comfortable using them.
  • If you would like more information on digital options for making and receiving payments, we are happy to talk you through our range of payment solutions.
  • Our online banking allows you to do most of your personal and business banking quickly and easily. Once you're set up with online banking, you can also download our free ASB Mobile or ASB Mobile Business Banking apps so you can do your business banking on the go.
  • See Business banking FAQs for more information.

Learn about self-service banking

Attend our free Better Banking Workshop

If you're new to banking online,on mobile, or previously attended a workshop and would like a refresher course, we'd love for you to join us at a Better Banking Workshop. We'll show you how to use all of our self-service options and answer all your questions.

You're welcome to bring your smartphone, tablet or laptop, and we'll help you set it up. Register your interest, and we'll be in touch

Register for workshop

Read our guide to online banking

Online banking is secure, simple and convenient. Check out our step-by-step guide, so you can get started with confidence on your computer, phone or tablet.

Read our guide

Call our internet banking team

Our New Zealand-based team can get you started with online banking over the phone. You'll be amazed how easy it is. Call them on 0800 327 863. If you're at your computer, they can have you up and running there and then.

What support do you need?

If you have any concerns about the changes to our banking services, or how we'll support you, please reach out to us. We're genuinely interested in your feedback and  want to give all our customers the best service and support possible. 

Give feedback