Dedicated number for customers 65 and over: 0800 272 119
Our customers aged 65 and over are eligible for our priority service by calling 0800 272 119. Available 8am – 8pm on weekdays or 8;30am – 5pm on weekends and holidays.
If you’ve spotted unfamiliar or suspicious activity on your account our specially trained team are available 24/7 on 0800 ASB FRAUD (0800 272 372).
How to guides
New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.
Visiting branches
If you are aged over 65, we have a priority queue hour from 9am - 10am Monday to Friday, to make it easier to do your banking.
If you're planning to head to a branch, be sure to check our branch opening hours as these may change from time to time.
Be careful of fraud and scams
Scams and fraud are on the rise, they're getting more sophisticated and harder to detect which means it's easier to get caught out.
Visit the ASB Scam Hub to find out more about how to protect yourself, and what we’re doing to keep you safe. You can also learn more about different types of scams on the ASB Scam Update.