Supporting our customers

Here are ways we can support you - and how you can also support your friends and family with everyday banking needs.

Dedicated number for customers 65 and over: 0800 272 119

Our contact centre is still busier than usual, so it can sometimes take a while to get through. Anyone aged 65 and over can use our special priority number to skip the queue and speak with one of our New Zealand based team members. This number is only available for customers 65+, all other customers should use 0800 803 804. 

How to guides

New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.

Find out more

Visiting branches

If you are aged over 65, we have a priority queue hour from 9am - 10am Monday to Friday, to make it easier to do your banking.

If you're planning to head to a branch, be sure to check our branch opening hours as these may change from time to time.

Branch availability

Be careful of fraud and scams

There are still some criminals that will try to take advantage of people's fears for their own gain. Be careful of emails, phone calls or visitors who claim to be from the government, health organisations or your bank, especially if they ask for your personal details.

As always, keep your wits about you and make sure your family members don't give out their personal details or pay for anything without being 100% sure that the request is legitimate.

If you are unsure if it's a scam, contact that organisation using a phone number or email available on their official website or in the phone book. Don't use the contact details given in the email received or by that person.

We have more security information and resources for you and your family online. You can even test yourself with our quizzes on phone scams  and email scams.

If you'd like to learn about the types of fraud and scams to look out for, discover how to better protect yourself from fraud and scams and learn from real-life case studies about what can go wrong, please download Safe & savvy - a guide to help older people avoid abuse, scams and fraud.