Have you received a phishing email or a phone call claiming to be from ASB? Or are there suspicious transactions on your credit card?
What's happened? Choose from the list below or call us on 0800 803 804
Call us immediately on 0800 803 804.
If something has gone wrong with a credit card transaction, check with the retailer first. They may be able to help.
If a transaction is definitely wrong, fill in our notification form and drop it into any ASB branch, or scan and email it to email@example.com. You need to send it within 30 days of your statement's closing date, and we'll get back to you within 30 days.
We can't dispute pending transactions, or transactions where you've changed your mind about something you bought.
You can dispute a transaction if:
If you don't have the ASB Mobile Banking app, call us on 0800 803 804.
Call us on 0800 803 804 and we'll help.
If you are concerned that there has been a breach in your ASB account security, contact us immediately.