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COVID-19 Branch Update

ASB Branch availability under different alert levels

ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, for our people and our communities during the COVID-19 pandemic and beyond.

While Aotearoa New Zealand moves through COVID-19 Levels, ASB branch availability will vary. Find the latest availability below.

The best way to contact us over this time is to send a secure message in FastNet Classic where one of our team will respond to you. Our Contact Centre is open from 8am - 8pm, but please be patient if there is a delay as call volumes are much higher than normal.

To help our customers who may need extra support with their banking, ASB offers an in-branch priority hour from 9-10am during branch operating hours. This time is set aside for our customers aged 65 and over, or those with disabilities to help get their banking done quicker.

Branch availability - Auckland

Branch
Address
Branch hours
ASB Auckland Central

300 Queen Street Auckland Central
Monday to Friday from 9am to 2pm
ASB Albany

Westfield Centre 219 Don McKinnon Drive Albany
Monday to Friday from 9am to 2pm
ASB Botany Downs

Shop PW29/29 Park Way 11 and 15 Fountain Lane South Botany Town Centre 588 Chapel Road Botany Downs
Monday to Friday from 9am to 2pm
ASB Broadway

334 Broadway Newmarket
Monday to Friday from 9am to 2pm
ASB Glenfield

Level 2 Shop 208 Glenfield Mall Corner Bentley and Downing Streets Glenfield
Monday to Friday from 9am to 2pm
ASB Hunters Plaza

Hunters Plaza Shopping Centre 217 Great South Road Hunters Corner Papatoetoe
Monday to Friday from 9am to 2pm
ASB Lunn Ave

80 Lunn Avenue Mount Wellington
Monday to Friday from 9am to 2pm
ASB Lynnmall

Shop N604 Lynmall Shopping Centre 3058 Great North Road New Lynn Auckland 0600
Monday to Friday from 9am to 2pm
ASB Manukau City

5 Manukau Station Road Manukau
Monday to Friday from 9am to 2pm
ASB Milford

Milford Shopping Centre 24 Milford Road Milford
Monday to Friday from 9am to 2pm
ASB NorthWest

Shop 76 NorthWest Shopping Centre 7 Fred Taylor Drive Westgate
Monday to Friday from 9am to 2pm
ASB Orewa

4 Hillary Square Orewa
Monday to Friday from 9am to 2pm
ASB Orminston

Shop R74 Ormiston Town Centre 220-240 Ormiston Road Flat Bush
Monday to Friday from 9am to 2pm
ASB Papakura

166 Great South Road Papakura
Monday to Friday from 9am to 2pm
ASB Pukekohe

Pukekohe Plaza Shop 1/7 Wesley Street Pukekohe
Monday to Friday from 9am to 2pm
ASB Royal Oak

703 Manukau Road Royal Oak
Monday to Friday from 9am to 2pm
ASB St Luke

Shop 424/425 Westfield St Lukes 80 St Lukes Road Mt Albert
Monday to Friday from 9am to 2pm
ASB Stoddard Road

22 Stoddard Road Mt Roskill
Monday to Friday from 9am to 2pm
ASB Sylvia Park

Shop S004 Sylvia Park 286 Mt Wellington Highway Mt Wellington
Monday to Friday from 9am to 2pm
ASB Takapuna

45 Hurstmere Road Takapuna
Monday to Friday from 9am to 2pm
ASB Waiheke

120 Ocean View Road Oneroa
Monday Tuesday Friday from 9am to 2pm
ASB Wairau Park

10 Link Drive Wairau Valley
Monday to Friday from 9am to 2pm
ASB Warkworth

11 Queen Street Warkworth
Monday to Friday from 9am to 2pm
ASB Wellsford

139 Rodney Street Wellsford
Monday Tuesday Friday from 9am to 2pm
ASB WestCity Henderson

Shop 155/156 WestCity Shopping Centre 7 Catherine Street Henderson
Monday to Friday from 9am to 2pm

Branch availability - North Island (excluding Auckland)

Branch
Address
Branch hours
ASB Bayfair

Baydair Shopping Centre Girven Road Mount Maunganui
Mon Tues Wed Fri Sat 9am to 4:30pm Thurs 9am to 7pm Sun 10am to 4pm
ASB Cambridge

69 Victoria Street Cambridge
Monday to Friday 12:30pm to 4:30pm
ASB Chartwell

Shop S260 Chartwell Shopping Centre Cnr Comries and Hukanui Road
Mon Tues Wed Fri Sat 9am to 4:30pm Thurs 9am to 7pm Sun 10am to 4pm
ASB Dargaville

127 Victoria Street Dargaville
Mon Tues Fri 9am to 4:30pm Closed Lunchtime 11am to 12pm
ASB Gisborne

170 Gladstone Road Gisborne
Monday to Friday from 9am to 4:30pm
ASB Hamilton

Corner Bryce & Barton Streets Hamilton Central
Monday to Friday from 9am to 4:30pm
ASB Hastings

117 Market Street North
Monday to Friday from 9am to 4:30pm
ASB Hawera

65 High Street Hawera
Monday to Friday 12:30pm to 4:30pm
ASB Kaikohe

109 Broadway Kaikohe
Mon Tues Fri 9am to 4:30pm
ASB Kaitaia

101 Commerce Street Kaitaia
Monday to Friday from 9am to 4:30pm
ASB Kerikeri

77 Kerikeri Road Kerikeri
Monday to Friday from 9am to 4:30pm
ASB Lambton Quay

180A Lambton Quay Wellington Cenral
Monday to Friday from 9am to 4:30pm
ASB Masterton

Corner King and Queen Street Masterton
Mon Tues Fri 9am to 4:30pm
ASB Matamata

53 Arawa Street Matamata
Mon Tues Fri 9am to 4:30pm
ASB Napier

Corner Hastings & Emerson Street Napier
Monday to Friday from 9am to 4:30pm
ASB New Plymouth

2 Devon Street West New Plymouth
Monday to Friday from 9am to 4:30pm
ASB Palmerston North

Palmerston North Plaza 366 Church Street Palmerston North
Mon Tues Wed Fri Sat 9am to 4:30pm Thurs 9am to 7pm Sun 10am to 4pm
ASB Paraparaumu

Coastlands Parade Coastlands Shopping Centre 3-9 Amohia Street Paraparaumu
Monday to Friday from 9am to 4:30pm
ASB Porirua North City

Shop 202 North City Shopping Centre Titahi Bay Road
Mon Tues Wed Fri Sat 9am to 4:30pm Thurs 9am to 7pm Sun 10am to 4pm
ASB Queensgate

Corner Waterloo Road & High Street Lower Hutt
Monday to Saturday from 9am to 4:30pm
ASB Rotorua

Shop G4 1166 Amohau Street Rotorua
Monday to Friday from 9am to 4:30pm
ASB Taupo

34 Heuheu Street Taupo
Monday to Friday from 9am to 4:30pm
ASB Tauranga

2/1 Spring Street CBD Red Square Tauranga
Monday to Friday from 9am to 4:30pm
ASB Tauranga Crossing

2 Taurikura Drive Tauriko
Mon to Sat 9am to 4:30pm Sun 10am - 4pm
ASB Te Awamutu

Unit 17/168 George Street
Mon Tues Fri 9am to 4:30pm
ASB Te Rapa

Tenancy S110 The Base Maahanga Road Te Rapa
Mon Tues Wed Fri Sat 9am to 4:30pm Thurs 9am to 7pm Sun 10am to 4pm
ASB Upper Hutt

Shop 100 The Mall Main Street
Monday to Saturday from 9am to 4:30pm
ASB Whakatane

202 The Strand Whakatane
Monday to Friday from 9am to 4:30pm
ASB Whanganui

113 Victoria Avenue Whanganui
Monday to Friday from 9am to 4:30pm
ASB Whangarei

5 Rathbone Street Whangarei
Monday to Friday from 9am to 4:30pm
ASB Willis Street

60 Willis Street Wellington Central
Monday to Friday from 9am to 4:30pm

Branch availability - South Island

Branch
Address
Branch hours
ASB Ashburton

Ground Floor 166 Burnett Street Ashburton
Mon Tues Fri 9am to 4:30pm Closed lunchtime 11:30am to 12:30pm
ASB Blenheim

60 Market Street Blenheim
Monday to Friday 9am to 4:30pm
ASB Cashel Mall

150 Cashel Street Christchurch Central City
Monday to Friday 9am to 4:30pm
ASB Dunedin

299 George Street Dunedin Central
Monday to Friday 9am to 4:30pm
ASB Gore

10 Main Street Gore
Monday to Friday 12:30pm to 4:30pm
ASB Greymouth

44 Mackay Street Greymouth
Monday to Friday 9am to 4:30pm
ASB Hokitika

99 Revell Street Hokitika
Mon Tues Fri 9am to 4:30pm
ASB Hornby

Shop 62 The Hub 418 Main South Road
Monday to Friday 9am to 4:30pm
ASB Invercargill

46 Deveron Street Invercargill
Monday to Friday 9am to 4:30pm
ASB Nelson

Corner Trafalgar & Hardy Street Nelson
Monday to Friday 9am to 4:30pm
ASB Northlands Papanui

Northlands Shopping Centre 55 Main North Road
Mon Tues Wed Fri Sat 9am to 4:30pm Thurs 9am to 6pm Sun 10am to 4pm
ASB Rangiora

202 High Street Rangiora
Mon Tues Fri 9am to 4:30pm
ASB Remarkables Park

Shop 07-201 Building 7 Remarkables Park Town Centre 48 Hawthorne Drive Frankton
Monday to Saturday 9am to 4:30pm
ASB Rolleston Square

9 Masefield Drive Rolleston
Monday to Friday 9am to 4:30pm Closed lunchtime 11:30am to 12:30pm
ASB Riccarton

Westfield Shoppingtown Riccarton 129 Riccarton Road
Monday to Saturday 9am to 4:30pm Sun 10am to 2pm
ASB Richmond

221 Queen Street Richmond
Monday to Friday 9am to 4:30pm
ASB The Palms Shirley

The Palms Shopping Centre 12 Marshland Road
Monday to Friday 9am to 4:30pm
ASB Timaru

242 Stafford Street Timaru
Monday to Friday 9am to 4:30pm
ASB Westport

144 Palmerston Street Westport
Monday to Friday 12:30pm to 4:30pm

In Alert Level 2, branches will operate as normal, observing physical distancing, contact tracing and mask wearing guidance.

Essential banking services ASB can provide in-branch while in Alert Level 3 and 4:

  • Banking for essential services - issuing Authorised Depositor cards/withdrawing cash float (pre-arranged).
  • Access to banking services for vulnerable people and people caring for customers who cannot access remote banking services.
  • Signing critical banking documents.
  • Replacement EFTPOS cards.
  • New account opening.

Get the support you need

Personal support options

We're here to provide support and help minimise the pressure on your finances.

  • Access to funds when you need it
  • Ease pressure on loan repayments
  • Give you guidance and advice

Personal support

Business support options

Helping your business make it through is important to us.

  • Early access to savings 
  • Overdrafts at discounted rates
  • Relief from fixed financial commitments, interest costs and fees
  • Guidance and advice from our experts 

Business support

Support to help you bank online

New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.

Find out more

More support for customers who need it

We've implemented a range of new services to support customers in vulnerable circumstances, including:

  • A priority line at our contact centre for customers aged 65+ on 0800 272 119, from 8am to 8pm weekdays or 8:30am to 5pm on weekends and holidays.
  • A priority hour in all open branches from 9am to 10am weekdays, with specialised support for customers aged 65+ needing extra support accessing branch services.

Find out more

Everyday banking

Mobile banking and internet banking

You can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet Classic internet banking. For tips and tricks on getting started and making the most of them, check out our guide.

Find out more

ATMs

Our Smart ATMs and change management machines can take cash deposits, give you cash from your account, and let you know your balance. Many of them are in secure lobbies, and they have security devices to help prevent fraud.

Our contact centre team - 0800 803 804

Our team are standing by to help. They're available from 8am to 8pm, or 8:30am to 5pm on weekends and holidays. They can answer questions, help you resolve any issues on your accounts, and more.

Call our team

FAQs

What self-service options are available for my business?

Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.

Will my employees be able to deposit cash using an ATM?

Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.

I'm not sure how to use these machines, can I access support?

ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.

Access our Covid-19 Personal Banking Frequently Asked Questions

For all Covid-19 personal banking frequently asked questions click this link.