Our contact centre is open to assist customers with critical banking requirements or urgent queries. Please click “Call us” link below for details.
During COVID-19 lockdown you can start to Join ASB using the online form. If you can electronically verify your identity and address you will be fully up and running with us. If this is not possible then you may need to visit a branch when normal branch services resume. In the meantime, you can deposit money into your account and share your account details but you will not be able to start using your account until you have visited a branch so we can verify your identity.
**Apple Pay works with iPhone 6 and later in stores, apps and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible devices, see support.apple.com
Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, iTunes, Mac, Safari and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Please refer to ASB Apple Pay Terms and Conditions.
Any NFC compatible Android device running Android version 5.0 and above is compatible for Google Pay.
Android and Google Pay are trademarks of Google LLC. For more information please visit the Google Pay support page. Please refer to Google Pay with ASB Pay Terms and Conditions.
The availability of insurance cover is subject to your application being approved. All applications are subject to individual consideration. Special conditions, exclusions or premium loadings may apply. An excess applies for most benefits. For full details refer to the policy document which is available on request from ASB Bank Limited.
ASB life, health and disability insurance is underwritten by AIA New Zealand Limited ("AIA").
General Insurance is underwritten by IAG New Zealand Limited ("IAG").
Travel insurance is underwritten by Cigna Life Insurance New Zealand Limited ("Cigna").
All licensed insurance providers are required to have a financial strength rating from an approved rating agency. See further details about AIA's financial strength rating, IAG's financial strength rating, and Cigna's financial strength rating.