Supporting you through the loss of a loved one

Account information can only be shared with an Authorised Estate Representative who has met our Identification Requirements, contact our team to confirm these. Alternatively, we can provide account information to a solicitor if they provide a letter of representation confirming that they act for the estate.

Certification can be completed by your local Justice of the Peace (JP) , solicitor or Notary Public. Alternatively, originals can be taken into an ASB Advice Centre and sighted by one of our team.

When someone dies without a Will, they’re said to have died ‘intestate’. You can find out more on the Government’s website.

Our financial hardship team are here to help. Check out our Financial Hardship page on how we can support you. You can also get in touch with us on 0800 27 27 35, option 3. (8.30am to 5.00pm, Monday to Friday) or by emailing financialassistance@asb.co.nz.

We’ll work with you to understand what will happen in your unique scenario, as well as helping  you identify any impacts this may cause you or others.

• If one owner of a joint account passes away, the remaining holder(s) automatically take full ownership.

• Any credit cards that they were the primary cardholder of will be cancelled, if you’re an additional cardholder you will need to apply for a new card in your name.

• Joint home and personal loans continue as normal, the remaining person is now responsible for the full repayments. Find out about our free ASB Home Loan Compassionate Care benefit

• Joint term investments will continue.

• Any debit cards linked to their account will be cancelled, and any credit cards that they were the primary cardholder of will be cancelled.

• Any term investments in their name only will go to their estate.

• For business accounts, we’ll need to be informed of any crucial business payments that need to be made. Any debit or credit cards linked to their business accounts will be cancelled if they’re a sole trader.

• For any loans where they were the sole borrower, repayments will be deducted as normal.

• Their online banking access will be cancelled.

• Once we’ve received all completed closing documentation and closing instructions, we’ll close their accounts.

Yes, we can release funds to pay or reimburse immediate funeral expenses when a request is received from the person who paid for the funeral or to whom the invoice is addressed.

The person requesting must be identified, and provide either:

• A certified copy of the invoice (if you have yet to pay for the funeral); or

• A certified copy of the tax receipt and proof of payment (if already paid); and

• A signed and completed Indemnity form for release of funds to pay funeral expenses

• Payment or reimbursement requests should be sent to ASBEstates@asb.co.nz.

Alternatively, the Authorised Estate Representative(s) can request payment or reimbursement of funeral expenses relating to the Estate.

When someone passes away, their KiwiSaver becomes part of their estate. This means the funds are distributed according to the instructions in their will, if one exists. If there's no will, the funds will be distributed according to New Zealand's intestacy laws.

• If your loved one has life insurance, you can contact the provider to make a claim or close the policies. If with ASB, please contact our insurance partner AIA 0800 500 108

• If they had General Insurance policies such as home or car insurance, cover under general insurance will continue as normal. If premiums are paid out of the Deceased's account, they will be stopped so you may need to change and update your payment details to ensure premiums stay up to date. To cancel general house, home, contents and car insurance or change the policy owner details, please call our insurance partner: IAG 0800 200 252, if with ASB.