MoneyTalks
Free, confidential budgeting advice, connecting people with financial mentoring and other community services.
Find help now with ASB Support Finder
ASB Support Finder helps you find potential financial support that might be available to you. By answering some simple questions, we'll help you explore government benefits and services you might be eligible for and connect you with the relevant government department to start the application process.
Our teams are here to help
The most important thing: talk to us today. It's easy to put off doing something about financial problems. But the sooner you talk to us, the earlier we can review options to support you. Speak to one of our teams as soon as you can.
Our Financial Assistance team can help if things are really tough
We understand that unexpected difficulties can happen to anyone, and we're here to help you get back on track. Our friendly and understanding team is ready to support you through any challenges you may face.
If you have experienced a recent, unexpected and/or life changing event that has negatively impacted your ability to meet ongoing financial commitments. This could include but not limited to:
- Injury - occurring through work or sport and requiring you to be off work for an extended period of time.
- Illness - This includes a serious or terminal illness or mental health.
- Unemployment - Redundancy, loss of job or reduced income.
- Parental Leave - Where you may struggle to continue servicing your commitments.
- Marital - Divorce or relationship separation.
- Death of a borrower
- Natural Disaster - Flood, earthquake, storm, tsunami, tornado, land slide etc.
Let's talk and find a solution together. You can get in touch on 0800 27 27 35, option 3. We're here for you from 8.30am to 5.00pm, Monday to Friday. Or you can email financialassistance@asb.co.nz
What we'll need from you
Statement of financial position
This provides us with clarity on your current income and outgoings so we can assess and offer you the right solution. We’ll email this to you or can complete it with you over the phone.
Correct contact information
You can check and update this online through the ASB Mobile Banking app, FastNet Classic internet banking or with one of our team.
Ways to help you get on top of your finances
Budgeting tools and tips
A budget might sound old-fashioned, but it's the foundation for financial wellbeing. It can also be your secret weapon for beating financial trouble. Even better, setting out your budget can give you back a sense of control over your money.
Our Credit Solutions team
If you need some short term support and time to get on top of your finances, our Credit Solutions team would like to help. We can discuss repayment arrangements for your ASB Visa credit card, overdraft, home loan or personal loan, and we will work with you to support your ability to meet your ongoing financial commitments.
KiwiSaver hardship withdrawal
A last option would be to see if you can use some of your KiwiSaver funds to get by. You'll have to apply through your KiwiSaver provider and supply supporting evidence of your financial hardship. However, do keep in mind the Government has set strict rules around eligibility to access KiwiSaver funds and the process can take several weeks.
Here are some New Zealand experts who can help you work out a budget that works for you.
Good Shepherd
Help with financial wellbeing support and debt management.
Sorted
Free and impartial information, calculators, and budgeting tools to help you manage your money.
Citizens Advice Bureau
Free advice and information about your rights, and access to services you may need.
Family budgeting services
A non-government organisation which supports free financial mentoring services.
Returning to financial wellbeing
Financial wellbeing is about having a healthy relationship with your money and being in control. Our free online tools can help you stay on top of your finances and improve your money habits.
Insolvency services
Sometimes things reach the point where declaring insolvency is the only remaining option.
But it's important to remember that insolvency has long-term effects. Your credit rating and even some employment options will be affected for a long time, which means it should only ever be a last resort.
You can find out more from the Insolvency and Trustee Service, also known as the Official Assignee's Office. It's part of the Ministry of Business, Innovation and Employment.
The information and tools suggested are intended to provide general information only. It is not financial advice and does not take into consideration your personal needs and financial circumstances. You should consider seeking financial advice before making any decision based on this information.