Language support

We've worked with accessible information specialists to translate a number of our fact sheets and key information into Easy English documents. These use a style of writing that has been developed to provide understandable and concise information for people with low English literacy. For example, Easy English documents will explain one idea per sentence and have images that add meaning to the text.

1. Financial abuse (PDF)
   This book is about financial abuse. Financial abuse means someone uses your money when you do not want them to.
   
   
2. Elder financial abuse (PDF)
   This book is about elder financial abuse. Elder financial abuse is financial abuse that happens to older people. Financial abuse means someone uses your money when you do not want them to.
   
   
3. Scams and Fraud (PDF)
   This book is about scams and fraud. Scams and fraud are when someone tries to trick you to give away your money or personal details.
   
   
4. Customer complaint guide (PDF)
   This book is about what to do if you have a complaint. A complaint is when you are not happy about the bank's products or the service you receive and tell us the reason why.
   
   
5. Financial difficulty (PDF)
   This book tells you where to get help for financial difficulty. Financial difficulty means money problems.

6. Using FastNet Classic internet banking (PDF)
This book is about how to register for ASB's internet banking, which is a safe and secure way of doing your banking online.

7. Using the ASB mobile banking app (PDF)
This book is about how to download and register for our ASB Mobile Banking app on your smartphone or tablet.

The New Zealand Bankers Association also produces The Code of Banking Practice which sets out the principles of good banking practice in Easy English and in other languages. View the Code here.