Why have I been charged a $10 unarranged overdraft fee?
Rather than prevent a payment going out of your account, we will sometimes allow transactions or payments to go through even though there aren’t enough funds in your account to cover them. This means that your account will become overdrawn. We call this an unarranged overdraft.
If your account becomes overdrawn in this way, we will charge an unarranged overdraft fee of $10. This fee is charged at the beginning of the following month after the unarranged overdraft has occurred.
You can avoid this fee by transferring funds to return the account to credit within the following timeframes:
- If your account is overdrawn between 11.30pm (prior day) and 4am, you need to transfer sufficient funds by 11.30pm that same day
- If your account is overdrawn between 4am and 11.30pm, you have until 11.30pm the following day to transfer sufficient funds
For information on how to avoid this fee, please visit how to avoid unarranged overdraft fees.
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