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What should I do if I receive an email asking me to log into my account?

Last Updated: 01 Dec 2016

We will never ask you by email for your secure banking information (account or credit card details, password, PIN number or NetCode details) or ask you to log in to your account from an email. We'll always ask you to log in through our website and you should do this by typing www.asb.co.nz directly into your browser address bar.

If you have been asked then this is someone trying to gain access to your accounts, this type of attack is commonly known as phishing and you should forward the email to phishing@asb.co.nz and then delete the email immediately. 

Phishing is the process of trying to get information by pretending to be a trustworthy organisation. In most cases fraudsters will send a fake company email asking for things like usernames, passwords or credit card details. These emails can look very real. Our Email Policy will tell you more about Phishing and what to do if you’ve been targeted.


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