To make a claim on one of ASB’s business life and disability insurance policies, call:
When something happens, and you need to make a claim on your business insurance policy, simply get in touch with us.
When you need to make a claim on your ASB insurance policy, we understand it can be a difficult time. That’s why it’s best to simply call us to discuss your claim, so we can help identify what you’ll need to provide.
It can help speed up the process if you have the following documents to hand:
Other documents may be required in order for us to assess your claim.
If you are unsure of the type of policy you are claiming on, we can help:
Call 0800 501 223 Monday to Friday, 8am to 6pm or +64 9 487 9000 (from overseas).
Because every business’ situation is different, the type of information needed to help process your claim will tend to vary. That’s why it’s best to simply call us to discuss your claim, so we can help identify what you’ll need to provide.
In the meantime, you’ll need to try and avoid any further loss or damage happening. Unless it is an emergency, do not spend any money on repairs or replacement without talking to us first. If you have no option but to pay for emergency work without gaining our approval; always keep your receipts and contact us at the earliest opportunity.
If your claim involves damage to someone else’s property, or injury to someone else, don’t admit you’re at fault. Simply say you need to speak to your insurer, then call us on 0800 200 242.
The availability of insurance cover is subject to your application being approved. All applications are subject to individual consideration. Special conditions, exclusions or premium loadings may apply. An excess applies for most benefits. For full details refer to the policy document which is available on request from ASB Bank Limited.
Life, health and disability insurance are underwritten by Sovereign Assurance Company Limited ("Sovereign"). None of ASB Bank Limited or its subsidiaries, the Commonwealth Bank of Australia, or any other company in the Commonwealth Bank of Australia Group, or any of their directors, or any other person, guarantees Sovereign or its subsidiaries, or any of the products issued by Sovereign or its subsidiaries.
General insurance is underwritten by IAG New Zealand Limited (IAG). See further details about IAG's financial strength rating.
Travel insurance is underwritten by Cigna Life Insurance New Zealand (Cigna). See further details about Cigna's financial strength rating.