To make a claim on one of ASB’s business life and disability insurance policies, call:
When something happens, and you need to make a claim on your business insurance policy, simply get in touch with us.
When you need to make a claim on your ASB insurance policy, we understand it can be a difficult time. That’s why it’s best to simply call us to discuss your claim, so we can help identify what you’ll need to provide.
It can help speed up the process if you have the following documents to hand:
Other documents may be required in order for us to assess your claim.
If you need to make a claim under any of the following business, life and disability protection policies, call us on 0800 272 543 or +64 9 487 9000 (from overseas), Monday to Friday, 8am to 6pm:
If you are unsure of the type of policy you are claiming on, we can help:
Call 0800 501 223 Monday to Friday, 8am to 6pm or +64 9 487 9000 (from overseas).
Because every business’ situation is different, the type of information needed to help process your claim will tend to vary. That’s why it’s best to simply call us to discuss your claim, so we can help identify what you’ll need to provide.
In the meantime, you’ll need to try and avoid any further loss or damage happening. Unless it is an emergency, do not spend any money on repairs or replacement without talking to us first. If you have no option but to pay for emergency work without gaining our approval; always keep your receipts and contact us at the earliest opportunity.
If your claim involves damage to someone else’s property, or injury to someone else, don’t admit you’re at fault. Simply say you need to speak to your insurer, then call us on 0800 200 242.
The availability of insurance cover is subject to your application being approved. All applications are subject to individual consideration. Special conditions, exclusions or premiums loadings may apply. An excess applies for most benefits. For full details refer to the policy document which is available on request from ASB Bank Limited.
ASB life, health and disability insurance is underwritten by AIA New Zealand Limited ("AIA").
General Insurance is underwritten by IAG New Zealand Limited ("IAG").