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How to make a business insurance claim

When something happens, and you need to make a claim on your business insurance policy, simply get in touch with us.

01

Insurance claims for business, life and disability protection cover

Things to look out for when making a claim

When you need to make a claim on your ASB insurance policy, we understand it can be a difficult time. That’s why it’s best to simply call us to discuss your claim, so we can help identify what you’ll need to provide.

It can help speed up the process if you have the following documents to hand:

  • A copy of your insurance policy – this will let you know what is covered and also explains any exclusions.
  • In the event of a death, we will need the death certificate and the proof of age of the person who is insured – which can be a birth certificate, passport or similar. Probate or Letters of Administration may also be required.

Other documents may be required in order for us to assess your claim.

Make a claim

If you need to make a claim under any of the following business, life and disability protection policies, call us on 0800 272 543 or +64 9 487 9000 (from overseas), Monday to Friday, 8am to 6pm:

  • Business Protection
  • Business Overheads
  • Locum Cover
  • Life Cover
  • Living Assurance
  • Total and Permanent Disability
  • Rural Disability Insurance
  • Start-Up Income Protection

If you are unsure of the type of policy you are claiming on, we can help:
Call 0800 501 223 Monday to Friday, 8am to 6pm or +64 9 487 9000 (from overseas).

02

Insurance claims for business damage, liability and disruption cover

Things to look out for when making a claim

Because every business’ situation is different, the type of information needed to help process your claim will tend to vary. That’s why it’s best to simply call us to discuss your claim, so we can help identify what you’ll need to provide.

In the meantime, you’ll need to try and avoid any further loss or damage happening. Unless it is an emergency, do not spend any money on repairs or replacement without talking to us first. If you have no option but to pay for emergency work without gaining our approval; always keep your receipts and contact us at the earliest opportunity.

If your claim involves damage to someone else’s property, or injury to someone else, don’t admit you’re at fault. Simply say you need to speak to your insurer, then call us on 0800 200 242.

Make a claim

If you need to make a claim under any of the following business insurance policies, call us on 0800 200 242:

  • Business assets/Business assets (mobile businesses)
  • Business interruption
  • Business liability
  • Business vehicle
  • Business machinery breakdown

Make a claim

Business life and disability cover claims

To make a claim on one of ASB’s business life and disability insurance policies, call:

0800 272 543 +64 9 487 9000 (from overseas)

Business damage, liability and disruption claims

To claim for damage to premises, vehicles, tools, machinery, stock or public liability, call:

0800 200 242 +64 9 969 9282 (from overseas)

ASB general insurances are underwritten by IAG New Zealand Limited (IAG). For full details, refer to the relevant insurance policy document which is also available on request from any ASB branch or by calling 0800 200 252. The availability of insurance cover is subject to your application being approved. Exclusions apply. See further information regarding IAG's Financial Strength Rating. A minimum premium applies for all policies. Even if your policy qualifies for one or more discounts the total of these discounts cannot cause your premium to be less than the required minimum.

ASB life, health and disability insurances are underwritten by Sovereign Assurance Company Limited (“Sovereign”). For full details refer to the relevant policy document which is available on request from any ASB branch or by calling 0800 200 252. The availability of insurance cover is subject to your application being approved. Special conditions, exclusions or premium loadings may apply. See further information about Sovereign.

Business insurance How to make a business insurance claim