What if my ASB PayTag is lost or stolen?

Last Updated: 19 Jul 2021

ASB has removed support for ASB PayTag on 30 June 2020, however if your ASB PayTag has been lost or stolen, lock your card using ASB Card Control. To do this:

  1. Log into the ASB Mobile Banking app.
  2. Tap 'More' at the bottom right of the accounts screen.
  3. Tap 'Cards & devices'. 
  4. Choose your PayTag, then scroll down and tap 'Temporarily lock card'.

If you don’t have ASB FastNet Classic Internet banking you will need to call 0800 255 382 or notify your nearest ASB branch and we will cancel your ASB PayTag straight away. If you are overseas, call us collect through the local operator to +64 9 306 3000.

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