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What if my ASB PayTag is lost or stolen?

Last Updated: 28 May 2020

ASB has removed support for ASB PayTag on 30 June 2020, however if your ASB PayTag has been lost or stolen, lock your card using ASB Card Control. To do this, in the left hand menu click ‘Cards’, and select the lost or stolen card and press Temporarily lock card. If you have ASB FastNet Classic Internet banking you can cancel your ASB PayTag straight away.

If you don’t have ASB FastNet Classic Internet banking you will need to call 0800 255 382 or notify your nearest ASB branch and we will cancel your ASB PayTag straight away. If you are overseas, call us collect through the local operator to +64 9 306 3000.


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