What happens to Google Pay if my phone is lost or stolen?

Last Updated: 28 May 2019

For your security, Google Pay can't be used if your phone is locked.  However since Google Pay doesn't store your card details on your phone, anyone who finds or steals your phone won't be able to access that information, even if it's unlocked.

Your payment information can also be removed remotely so it can’t be accessed by anyone. Google provides a service called Android Device Manager which helps find, locate, and erase a phone if it’s permanently lost or stolen.

Alternatively, you can remove or suspend Google Pay by calling the ASB Contact Centre on 0800 803 804 or call collect from overseas on +64 9 306 3000.  Your physical card will continue to work as normal.

If you find your device, you can easily re-add your card to Google Pay through the ASB Mobile app or by calling the ASB Contact Centre.

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