asb-compassionate-care

The only lending I have with ASB is for my investment property. Am I still eligible for ASB Compassionate Care?

No, this is only for home lending that we determine is secured via your owner-occupied property.

ASB has been notified of an eligible home lending customer’s death but I have not received any information about the ASB Compassionate Care benefit payment yet. What should I do?

If you haven’t heard from us within 10 working days of providing the death certificate for an eligible home lending ...

What happens if the loan structure is changed or paid off after a borrower eligible for ASB Compassionate Care passes away?

Changes can still be made to the structure of the loan after an eligible home lending customer’s death and the ...

If I have any pre-existing conditions. Will I still be eligible for ASB Compassionate Care?

We don’t exclude pre-existing conditions.

My house is owned by the family trust, but I’ve borrowed money for the home in my personal name. Am I still eligible for ASB Compassionate Care?

Yes, if you meet the other eligibility criteria and none of the exclusions apply, you are eligible.

My home loan is under a family trust, am I still eligible for ASB Compassionate Care?

If you’re an individual borrower but you’re borrowing in your capacity of a trustee of a trust, partner of a ...

Is ASB Compassionate Care available to both existing and new ASB home loan customers?

Yes, all existing eligible customers are covered from 29 May 2020, as well as any eligible future home loan customers.

How soon will ASB Compassionate Care be paid out once an eligible home loan borrower has passed away?

When we have the death certificate, we’ll make a claim to AIA. If you’re eligible and once AIA pay us, ...

Do I need to request ASB Compassionate Care?

No, if you are eligible and pass away, we’ll make a claim to AIA when notified of your death. The ...

Will I need to pay back ASB Compassionate Care?

No, this benefit comes at no cost to you — you will not need to pay this back.

Is ASB Compassionate Care available to both existing and new ASB home loan customers?

Yes, all existing eligible customers are covered from 29 May 2020, as well as any eligible future home loan customers.

The only lending I have with ASB is for my investment property. Am I still eligible for ASB Compassionate Care?

No, this is only for home lending that we determine is secured via your owner-occupied property.

ASB has been notified of an eligible home lending customer’s death but I have not received any information about the ASB Compassionate Care benefit payment yet. What should I do?

If you haven’t heard from us within 10 working days of providing the death certificate for an eligible home lending ...

If I have any pre-existing conditions. Will I still be eligible for ASB Compassionate Care?

We don’t exclude pre-existing conditions.

My house is owned by the family trust, but I’ve borrowed money for the home in my personal name. Am I still eligible for ASB Compassionate Care?

Yes, if you meet the other eligibility criteria and none of the exclusions apply, you are eligible.

My home loan is under a family trust, am I still eligible for ASB Compassionate Care?

If you’re an individual borrower but you’re borrowing in your capacity of a trustee of a trust, partner of a ...

How soon will ASB Compassionate Care be paid out once an eligible home loan borrower has passed away?

When we have the death certificate, we’ll make a claim to AIA. If you’re eligible and once AIA pay us, ...

Do I need to request ASB Compassionate Care?

No, if you are eligible and pass away, we’ll make a claim to AIA when notified of your death. The ...

The only lending I have with ASB is for my investment property. Am I still eligible for ASB Compassionate Care?

No, this is only for home lending that we determine is secured via your owner-occupied property.

ASB has been notified of an eligible home lending customer’s death but I have not received any information about the ASB Compassionate Care benefit payment yet. What should I do?

If you haven’t heard from us within 10 working days of providing the death certificate for an eligible home lending ...

What happens if the loan structure is changed or paid off after a borrower eligible for ASB Compassionate Care passes away?

Changes can still be made to the structure of the loan after an eligible home lending customer’s death and the ...

If I have any pre-existing conditions. Will I still be eligible for ASB Compassionate Care?

We don’t exclude pre-existing conditions.

My house is owned by the family trust, but I’ve borrowed money for the home in my personal name. Am I still eligible for ASB Compassionate Care?

Yes, if you meet the other eligibility criteria and none of the exclusions apply, you are eligible.

My home loan is under a family trust, am I still eligible for ASB Compassionate Care?

If you’re an individual borrower but you’re borrowing in your capacity of a trustee of a trust, partner of a ...

Is ASB Compassionate Care available to both existing and new ASB home loan customers?

Yes, all existing eligible customers are covered from 29 May 2020, as well as any eligible future home loan customers.

How soon will ASB Compassionate Care be paid out once an eligible home loan borrower has passed away?

When we have the death certificate, we’ll make a claim to AIA. If you’re eligible and once AIA pay us, ...

Do I need to request ASB Compassionate Care?

No, if you are eligible and pass away, we’ll make a claim to AIA when notified of your death. The ...

Will I need to pay back ASB Compassionate Care?

No, this benefit comes at no cost to you — you will not need to pay this back.