More ways to pay for public transport

You can use ASB Visa Debit/Credit cards or digital wallets to board Auckland buses, trains and ferries (excluding Fullers Waiheke commercial ferries).

Yes, you must still tag on and off as you would do with the AT HOP card. This will ensure you will avoid getting charged the maximum fare.

You will get charged once a day for all fares over a given day. The fares for one day will be added up and show within the next two days as one single charge in your bank account.

If a payment for a days’ travel fails, your card will be declined for future journeys until the money is paid off. If you try to tag on with enough money in your account to pay the outstanding amount back, AT will try and recover the funds at the time of you tagging on. However, it may take 15-30 mins for you to be able to tag back on again with the same card. More information can be found by logging in to MyATHOP or calling Auckland Transport.

Your card may be declined for reasons such as card expiration, being reported as lost or stolen, fraudulent activity, faulty payWave functionality, or if a previous payment failed and you haven’t paid AT back.

The only concession or discount you will get is the daily fare cap. No other discounts will apply until the next one to two years when the full rollout has been completed. If you have a concession, such as student or Supergold, you are best to use your AT HOP card/buy your concessions as you do currently until the full rollout has been done. If you benefit from the weekly or monthly fare caps, you are also best to use your ATHOP card until the full rollout is done. 

To avoid being charged the maximum fare for the trip, it is best to use the same card, physical or digital wallet etc., for the entire day.

No, take your card out of your wallet/purse/bag so it is the only thing that you are tapping on the reader. This avoids the reader using a different card than you would want, or another card such as a building swipe card.

No, if you want see individual trips, you must log in to MyATHOP or call Auckland Transport. ASB cannot provide that information to you. All fares of one day will be calculated, and one charge will be applied to your bank account within the next two days. AT will charge you the best value overall fare of that day/cap your fare, depending on what travel you have done. If you want to see individual fares, please log into MyATHOP or call Auckland Transport.

For fare or pricing disputes, contact Auckland Transport. ASB cannot assist with fare disputes.