Why was my application for COVID-19 support declined?

Last Updated: 28 Apr 2020

To access our COVID-19 support packages you need to meet the eligibility criteria.

This includes looking at your:

  • Savings history – regular saving shows you can meet extra expenses
  • Account operation – staying within your limits shows you can manage money
  • Credit history – a clear credit history is essential when applying for finance

If your application has been declined you may not have met our COVID-19 support criteria, or one or more of these considerations might have affected your application. 

You may be eligible for Government support. Please go to covid19.govt.nz/financial-support for further details.

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