What do I need to know about cancelling orders in Online Share trading?

Last Updated: 01 Feb 2017
  • An At Market (market price) order cannot be cancelled as these trade instantly
  • The implementation of a cancellation submitted, is pending confirmation that the previous order instruction has not yet traded with the relevant Exchange
  • If ASB Securities receives a cancellation on an order that has already traded, but has not been confirmed – either by an order status update or email confirmation – we will attempt to contact you to inform you of the unmatched trade. In this case, the original order instruction will remain
  • Due to market conditions, system response times, system performance and/or other factors, there may be a delay in confirming your order, with an order status update or email confirmation

Your cancellation may not be accepted if we require further clarification of your order/amendment. In this case, ASB Securities will attempt to contact you. However, you are ultimately responsible for checking your order before it is submitted.

Find out more information in our how to buy and sell shares in online share trading guide.

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