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COVID-19
Business Banking FAQs

Apply for support

How do I apply for ASB COVID-19 support?

If you have been impacted by COVID-19 and would like to discuss financial support options, please contact us.

If you’re a SME customer, our team are available on 0800 272 222 (or +64 9 306 3000 if calling from overseas), Monday to Friday from 8am - 5pm. If you’re a Commercial or Rural Banking customer, please contact your relationship manager.

What information will I need to provide to prove that I’m eligible for support packages?

This will depend on your individual circumstances; however we are making this as easy as possible for our customers.

When will I receive my support?

Depending on the need we can action the package benefits the same day or within a couple of days.

If I have my personal banking and business banking with ASB, can I access both the business and personal support packages?

If you have been impacted by COVID-19 and would like to discuss financial support options, please contact us.

If you’re a SME customer, our team are available on 0800 272 222 (or +64 9 306 3000 if calling from overseas), Monday to Friday from 8am - 5pm. If you’re a Commercial or Rural Banking customer, please contact your relationship manager.

Yes.

If my business loan is secured by my home loan, do I still qualify for the personal support options for home loans?

Yes, absolutely. You can apply for any of the home loan personal support options in FastNet Classic or the ASB Mobile Banking app. 

Business support package queries

What will happen when my 180-day temporary overdraft facility ends?

If the overdraft isn’t paid back by the end of the 180 days, the unarranged interest rate of 22.5% p.a. will apply. However your relationship manager will work with you on what is appropriate for your circumstances.

What happens if I need to extend any of the options you have available further than six months?

Please keep in contact with your relationship manager so we can work with you on what is appropriate for your circumstances.

If I'm on an interest only loan term now can I still apply for a loan holiday?

Yes, all options to assist will be considered.

Can I break my fixed rates and will ASB waive the ERA?

No. Our current policy on ERA applies. 

Access and security

If my employees work from home, will they be able to access FastNet Business?

With many businesses planning to have staff working away from their usual location it is important to ensure they retain the capability to transact online where needed.

We recommend you check your access to FastNet Business from home.

Before you begin, your FastNet Business administrator should check you have the right permissions, access and limits. This is also a good time to review if you need to add or remove users. Check this via Administration > User Profiles.

If you are set up with IP Address Verified so you can only access FastNet Business from trusted locations, your administrator can set your profile to 'Out of Office'. When Out of Office is set for a user, they will need to enter the number displayed on their Netcode token when they sign on. Set this via Administration > User Profiles > User ID.

Remember to take your Netcode token home with you each day.

When you check your access from home, you should test different scenarios your business could face and work out if your users have what they need to get through. For example, accessing your finance systems and processing a payment using FastNet Business.

We also recommend payment authorisers download the FastNet Business app -  ASB Mobile Business. This will allow for easy authorisation of your payments using an iPhone or Android smartphone from anywhere.

If you need to make changes to FastNet Business, you can find the forms online.

You can find more help online for FastNet Business.For further assistance, the FastNet Business Helpdesk is available Monday to Friday between 7:30am and 8pm NZT on 0800 225 527.

I received an ASB email about COVID-19 which could be phishing. What should I do?

Be extra aware of scams circulating in relation to COVID-19. Remember, ASB will never ask you to log into internet banking from an email or txt message. Please forward all suspicious emails to phishing@asb.co.nz

Government package

Where do I find the forms online for the Government assistance package?

Details for the various assistance packages offered by the government can be found here. There are links to the various factsheets outlining assistance packages available and how to apply.

Corporate Banking

If you have questions or concerns regarding what coronavirus means for you or how it may impact your business, contact your relationship manager sooner rather than later.

We'll tailor options that meet your needs and work side-by-side with you through this challenge.