If you're a business customer registered with FastNet Business or FastNet Classic, you can apply for ASB support online.
If you're not registered for FastNet Business or FastNet Classic, you'll need to get in touch with your relationship manager.
This will depend on your individual circumstances; however we are making this as easy as possible for our customers.
Depending on the need we can action the package benefits the same day or within a couple of days.
If you have been impacted by COVID-19 and would like to discuss financial support options, please contact us.
If you’re a SME customer, our team are available on 0800 272 222 (or +64 9 306 3000 if calling from overseas), Monday to Friday from 8am - 5pm. If you’re a Commercial or Rural Banking customer, please contact your relationship manager.
Yes, absolutely. You can apply for any of the home loan personal support options in FastNet Classic or the ASB Mobile Banking app.
The ASB Business Hub is a microsite of ASB that was designed for small business customers, and contains support and information on everything from managing the impact of COVID-19 on business through to how to optimise and create efficiencies.
The hub also includes a range of customer stories, digitisation guides and discounted offers from our partners, such as Xero and MYOB.
Check out the ASB Business Hub today.
If the overdraft isn’t paid back, the unarranged interest rate of 22.5% p.a. will apply. However your relationship manager will work with you on what is appropriate for your circumstances.
Please keep in contact with your relationship manager so we can work with you on what is appropriate for your circumstances.
Yes, all options to assist will be considered.
No. Our current policy on ERA applies.
With many businesses having staff working away from their usual location it is important to ensure they retain the capability to transact online where needed.
We recommend that both you and your team check your access to FastNet Business from home.
Before you begin, your FastNet Business administrator should check you have the right permissions, access and limits. This is also a good time to review if you need to add or remove users. Check this via Administration > User Profiles.
If you are set up with IP Address Verified so you can only access FastNet Business from trusted locations, your administrator can set your profile to 'Out of Office'. When Out of Office is set for a user, they will need to enter the number displayed on their Netcode token when they sign on. Set this via Administration > User Profiles > User ID.
Remember to take your Netcode token home with you each day.
When you check your access from home, you should test different scenarios your business could face and work out if your users have what they need to get through. For example, accessing your finance systems and processing a payment using FastNet Business.
We also recommend payment authorisers download the FastNet Business app - ASB Mobile Business. This will allow for easy authorisation of your payments using an iPhone or Android smartphone from anywhere.
If you need to make changes to FastNet Business, you can find the forms online.
You can find more help online for FastNet Business. For further assistance, the FastNet Business Helpdesk is available Monday to Friday between 8am and 8pm NZT on 0800 225 527. If calling from outside of New Zealand please call +64 9 623 8763.
Your FastNet Business administrator will be able to change your FastNet Business user limits up to their own limit online via User Profiles, or increase a user or account limit permanently using the Change Request Form.
However, should you have urgent payments to process you have a couple of options:
Due to reduced helpdesk hours, we recommend processing payments earlier in the day in the event limits need to be increased or payments released.
If your payment requires two authorisations, please refrain from using FastCheque payment option as it requires on the spot authorisation.
Should you have any trouble processing payroll or any other essential payments, please contact the FastNet Business Help Desk or your Relationship Manager to help find a solution that suits.
Be extra aware of scams circulating in relation to COVID-19. Remember, ASB will never ask you to log into internet banking from an email or txt message. Please forward all suspicious emails to phishing@asb.co.nz
The following list are businesses that the Government has deemed to be ineligible for the Government Business Finance Guarantee Scheme:
Details for the various assistance packages offered by the government can be found here. There are links to the various factsheets outlining assistance packages available and how to apply.
Some cards issued by ASB still require a PIN to be entered for transactions over $80. This is because of a requirement set within the card itself and overrides the recent industry threshold increase.
No there is nothing wrong with your terminal. Some cards issued by ASB still require a PIN to be entered for transactions over $80. This is because of a requirement set within the card itself and overrides the recent industry threshold increase.
Some cards issued by ASB still require a PIN to be entered. There is nothing wrong with their card and can continue to purchase as they have done so previously, however they can refer to their bank for more information if required.
To allow your customers to safely and securely make payments whilst reducing physical contact with your terminal we recommend contactless payments where possible. Examples of contactless payments are Visa payWave and Mastercard payPass, or with an eligible iOS device, Android phone, or smart device such as Fitbit or Garmin.
This is because there are still a few terminals in NZ that need to be updated with new software. We expect this will completed by the main terminal providers over the coming months.
Almost all terminals in NZ are contactless capable and already contain an NFC reader, so you should be good to go. If you’re not sure, call our ASB merchant team on 0800 272 555, option 3.
Contact our ASB merchant team on 0800 272 555, option 3.
The new $200 contactless limit will be updated and gradually applied to terminals from 9 April 2020. Given the number of cards, payment terminals and businesses involved, it could take up to a few weeks for the roll out to be completed. For your terminal to be updated, you just need to ensure it is plugged in and logged on.
If the new value hasn’t been applied, please restart your terminal in the first instance prior to contacting your Terminal Vendor.
Restart your terminal in the first instance. If that still doesn’t work contact your terminal vendor (contact details should be on the bottom of the terminal).
If you have questions or concerns regarding what coronavirus means for you or how it may impact your business, contact your relationship manager sooner rather than later.
We'll tailor options that meet your needs and work side-by-side with you through this challenge.