With many businesses having staff working away from their usual location it is important to ensure they retain the capability to transact online where needed.
We recommend that both you and your team check your access to FastNet Business from home.
Before you begin, your FastNet Business administrator should check you have the right permissions, access and limits. This is also a good time to review if you need to add or remove users. Check this via Administration > User Profiles.
If you are set up with IP Address Verified so you can only access FastNet Business from trusted locations, your administrator can set your profile to 'Out of Office'. When Out of Office is set for a user, they will need to enter the number displayed on their Netcode token when they sign on. Set this via Administration > User Profiles > User ID.
Remember to take your Netcode token home with you each day.
When you check your access from home, you should test different scenarios your business could face and work out if your users have what they need to get through. For example, accessing your finance systems and processing a payment using FastNet Business.
We also recommend payment authorisers download the FastNet Business app - ASB Mobile Business. This will allow for easy authorisation of your payments using an iPhone or Android smartphone from anywhere.
If you need to make changes to FastNet Business, you can find the forms online.
You can find more help online for FastNet Business. For further assistance, the FastNet Business Helpdesk is available Monday to Friday between 8am and 8pm NZT on 0800 225 527. If calling from outside of New Zealand please call +64 9 623 8763.