COVID-19
Business Banking FAQs

With many businesses having staff working away from their usual location it is important to ensure they retain the capability to transact online where needed.

We recommend that both you and your team check your access to FastNet Business from home.

Before you begin, your FastNet Business administrator should check you have the right permissions, access and limits. This is also a good time to review if you need to add or remove users. Check this via Administration > User Profiles.

If you are set up with IP Address Verified so you can only access FastNet Business from trusted locations, your administrator can set your profile to 'Out of Office'. When Out of Office is set for a user, they will need to enter the number displayed on their Netcode token when they sign on. Set this via Administration > User Profiles > User ID.

Remember to take your Netcode token home with you each day.

When you check your access from home, you should test different scenarios your business could face and work out if your users have what they need to get through. For example, accessing your finance systems and processing a payment using FastNet Business.

We also recommend payment authorisers download the FastNet Business app - ASB Mobile Business. This will allow for easy authorisation of your payments using an iPhone or Android smartphone from anywhere.

If you need to make changes to FastNet Business, you can find the forms online.

You can find more help online for FastNet Business. For further assistance, the FastNet Business Helpdesk is available Monday to Friday between 8am and 8pm NZT on 0800 225 527. If calling from outside of New Zealand please call +64 9 623 8763.

If a key FastNet Business user is unavailable to do an important payment or request, you will need your FastNet Business Administrator to add a new user(s) or change existing permissions.

In order to do this, your FastNet Business Administrator may need to reassign an existing token(s) from a non-key user or issue a new token to the new key user.

To re-assign a token or to issue a new token please use the Change Request Form.

Please avoid issuing tokens to non-key users.

Your FastNet Business administrator will be able to change your FastNet Business user limits up to their own limit online via User Profiles, or increase a user or account limit permanently using the Change Request Form.

However, should you have urgent payments to process you have a couple of options:

• Find another authoriser to send if you have exceeded your user limit
• Split the payment(s) over a few days or to a future date with sufficient limits
• Exclude non-urgent payees
• Send a signed payment release request to the FastNet Business Help Desk before 8pm

Due to reduced helpdesk hours, we recommend processing payments earlier in the day in the event limits need to be increased or payments released.

If your payment requires two authorisations, please refrain from using FastCheque payment option as it requires on the spot authorisation.

Should you have any trouble processing payroll or any other essential payments, please contact the FastNet Business Help Desk or your Relationship Manager to help find a solution that suits.

Be extra aware of scams circulating in relation to COVID-19. Remember, ASB will never ask you to log into internet banking from an email or txt message. Please forward all suspicious emails to phishing@asb.co.nz

Some cards issued by ASB still require a PIN to be entered for transactions over $80. This is because of a requirement set within the card itself and overrides the recent industry threshold increase.

No there is nothing wrong with your terminal. Some cards issued by ASB still require a PIN to be entered for transactions over $80. This is because of a requirement set within the card itself and overrides the recent industry threshold increase.

Some cards issued by ASB still require a PIN to be entered. There is nothing wrong with their card and can continue to purchase as they have done so previously, however they can refer to their bank for more information if required.

To allow your customers to safely and securely make payments whilst reducing physical contact with your terminal we recommend contactless payments where possible. Examples of contactless payments are Visa payWave and Mastercard payPass, or with an eligible iOS device, Android phone, or smart device such as Fitbit or Garmin.

This is because there are still a few terminals in NZ that need to be updated with new software. We expect this will completed by the main terminal providers over the coming months.

Almost all terminals in NZ are contactless capable and already contain an NFC reader, so you should be good to go. If you’re not sure, call our ASB merchant team on 0800 272 555, option 3.

Contact our ASB merchant team on 0800 272 555, option 3.

The new $200 contactless limit will be updated and gradually applied to terminals from 9 April 2020. Given the number of cards, payment terminals and businesses involved, it could take up to a few weeks for the roll out to be completed. For your terminal to be updated, you just need to ensure it is plugged in and logged on.

If the new value hasn’t been applied, please restart your terminal in the first instance prior to contacting your Terminal Vendor.

Restart your terminal in the first instance. If that still doesn’t work contact your terminal vendor (contact details should be on the bottom of the terminal).