How to make a life, loan or income protection insurance claim

ASB life, loan and income protection insurances are all designed to provide a financial back up plan. If you need to make a claim, here’s what to expect.


Where to start

At what’s likely to be a difficult time, we want to make sure your claim goes as smoothly as possible when you, or your estate, make a claim.

The first thing you need to do is to review the policy document which contains the full terms and conditions of your policy. This will let you know what is covered and also explains any exclusions.

Any claim will need supporting documentation. The requirements differ depending on what you are claiming for. If you are unsure what documentation you need to supply, call us on 0800 272 543.

Not sure what cover you have?

Contact us on 0800 200 252.


Get in touch

When you're ready to make a claim contact Sovereign - the underwriter of your policy. They'll assign a case manager who will manage and assess your claim.

If the claim is accepted, we will let the policy owner or owners know and confirm the claim payment.

Make a claim

Easy Life and Living, Lifestyle Security Plan (total), FlexiLife or MyLife

Get in touch to make a claim.

Make a claim 0800 272 543 (within NZ) +64 9 487 9000 (from overseas)

Personal Loan insurance, Lifestyle Security Plan (foundation) or Borrowers Protection Plan

Get in touch to make a claim.

0800 501 223 (within NZ)

The availability of insurance cover is subject to your application being approved. All applications are subject to individual consideration. Special conditions, exclusions or premium loadings may apply. An excess may apply for health insurance policies. For full details refer to the Policy Document which is available on request from any ASB branch. Life, health and disability insurance is underwritten by Sovereign Assurance Company Limited ("Sovereign"). None of ASB Bank Limited or its subsidiaries, the Commonwealth Bank of Australia, or any other company in the Commonwealth Bank of Australia Group, or any of their directors, or any other person, guarantees Sovereign or its subsidiaries, or any of the products issued by Sovereign or its subsidiaries.

Life, loan and income protection insurance How to make a life, loan or income protection insurance claim