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Personal Banking Terms and Conditions

Our Terms and Conditions help you understand how to operate your personal ASB accounts and services.

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Welcome to ASB

Thanks for joining us. Our welcome video introduces you to our services and shows where you can find more information about your relationship with ASB.

ASB’s Personal Banking Terms and Conditions and your day-to-day banking

These are the terms for your accounts and for our overall relationship with you. It is important that you read and understand them. If you have a problem or need help with any aspect of your banking, don't hesitate to give us a call on 0800 803 804 between 6:30am and 11:00pm, seven days a week.

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All the details

Need to know something specific? Jump straight to the most relevant section of the ASB Personal Banking Terms and Conditions.

Our agreement

The basics of how the agreement works, how to make changes to it and how to end it.

Your accounts

All about opening and operating ASB accounts, how we apply interest and charges, and how joint accounts and overdrafts work.

The essentials

How to make payments, your responsibility for loss and overdue amounts.

Your information

How we use your personal information and how you can authorise others to operate your accounts.

ASB QFE Disclosure Statement and other ASB Terms and Conditions

ASB QFE Disclosure Statements

All financial service providers are required to give their retail customers a clear disclosure statement about the financial adviser services they provide.

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Other ASB Terms and Conditions

The terms and conditions for your specific products and services such as accounts, credit cards, ASB Securities, foreign exchange, loans and investments.

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Get In Touch

Contact us online

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Contact Us

Call us

Speak with one of our staff 7 days a week between 6.30am - 11pm.

0800 803 804

Visit a branch

Visit us at one of our many branches across New Zealand.

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ASBPersonal Banking terms and conditions | ASB