What does pending verification and suspended mean on my Apple Pay tile In the ASB Mobile app?

Last Updated: 09 Apr 2019

ASB provides a status icon and text for customers on the Apple Pay tile within the ASB Mobile app to show customers what their Apple Pay status is.

Status: "Pending verification"

An ASB card was added to Apple Wallet but further verification is needed. Either a onetime passcode from your ASB Netcode registered mobile phone is required to be entered or contacting the ASB contact centre for ID verification.

To complete this process from the ASB Mobile app, simply tap on the Apple Pay device tile to reach the Device details screen. If the status is “Pending verification” you will see there is a “Verify” link on this screen. Tap this link and follow the prompts to complete the verification process.

Status: “Suspended”

An ASB card is suspended by ASB and cannot be currently used as payment method for Apple Pay. Please call us on 0800 803 804, or from overseas call us during New Zealand business hours (international toll charges apply) on +64 9 306 3000.


Did this answer your question?

Related Answers

Related topics

, ,