For general enquiries or to get insurance over the phone.
If you have been in an accident, or your vehicle has been stolen or damaged, it can be a stressful time. When it comes to car insurance, knowing how to claim can help get things back to normal as soon as possible.
Following loss or damage to your vehicle, things can be stressful. Here are some tips and suggestions to make your claim as smooth as possible.
Before getting in touch, try and get together the following:
For broken or chipped windows and windscreens:
Phone 0800 200 242, choose Motor claims and then option 1 for glass damage. You'll be transferred to a glass repairer.
If you would like to use a non-preferred glass supplier, your chosen repairer will contact us to make arrangements with you.
Need urgent assistance outside of these hours?
Phone 0800 200 242 and choose option 1.
Email firstname.lastname@example.org with the information above if you have it.
The claims team will get back to you within 2 business days of receiving a new claim enquiry.
If you have been involved in an accident, please make sure everyone is okay before you try and get in touch with us. Once you are confident that the situation is under control, take the following steps:
If someone steals or attempts to steal your vehicle, here's what to do:
Notify the police immediately and they will give you an incident reference number which you should keep on hand.
If your vehicle has been stolen, contact ASB insurance on 0800 200 242 and provide us with the incident reference number. Our vehicle policies include a stand-down period, which allows the police to search for the vehicle before we regard it as stolen.
There are some other steps you need to take:
If your vehicle is damaged, take reasonable measures to prevent further loss or damage. For example, arrange emergency repairs to a broken lock (keep all receipts for any costs you incur).
If you have a chipped or broken window or windscreen, phone 0800 200 242, choose Motor claims and then option 1 for glass damage to be transferred to a glass repairer. If you would like to use a non-preferred glass supplier, your chosen repairer will contact us to make arrangements with you.
The availability of insurance cover is subject to your application being approved. Terms, conditions and exclusions apply. For full details, refer to the policy document which is available from ASB Bank Limited. This insurance is underwritten by IAG New Zealand Limited. See further information regarding IAG's financial strength rating.