We understand that needing to make a claim can be unsettling. We've partnered with specialist insurer, IAG, who underwrite your policy with us, to manage your claim and make it as quick, easy and stress free as possible.
Make sure you take a look at the helpful information below so we can help you get back on the road sooner.
Before getting in touch, try and get together the following:
You can lodge a claim directly with IAG through our online form.
Need urgent assistance outside of these hours?
Phone 0800 200 242 and choose option 1.
If you have been involved in an accident, please make sure everyone is okay before you try and get in touch with us. If someone is hurt, you must tell a police officer as soon as possible and no later than 24 hours after the crash. Once you are confident that the situation is under control, take the following steps:
If someone steals or attempts to steal your vehicle, here's what to do:
Notify the police immediately and they will give you an incident reference number which you should keep on hand.
If your vehicle is damaged, there are some steps you need to take:
Take reasonable measures to prevent further loss or damage. For example, if you accidentally put diesel in a petrol engine, you must stop driving your vehicle as soon as it is safe to do so once you realise the mistake.
If you have a chipped or broken window or windscreen, phone 0800 200 242, choose Motor claims and then choose the option for glass damage. This will transfer you to a glass repairer in our network.
Alternatively, if you would like to use a non-aligned glass supplier, please call us and choose the option for registering a new claim.
The availability of insurance cover is subject to your application being approved. Terms, conditions and exclusions apply. For full details, refer to the policy wording which is available from ASB Bank Limited. This insurance is underwritten by IAG New Zealand Limited (IAG). See further details about IAG's financial strength rating.