Call us, and we’ll give you a claim number and the contact details of a nearby repairer. You will pay a $250 policy excess when claiming for an accidental breakage.
Lost or stolen keys:
Call us to let us know. We’ll explain the process for getting your keys and locks changed. You’re covered up to $1,000 to replace stolen keys and to alter locks. There’s no excess to pay, and it won’t affect your house or contents insurance no-claims bonus.
Claiming on items under your contents policy:
Call us as soon as possible if you need to claim on individual items. You may need to provide us with proof of ownership for things like your mobile phone, laptop, TV or jewellery. In these situations, receipts or valuations are best.
You may be able to claim for water leaks under your home insurance policy if the leak occurs while you are personally living in the home. There are specific criteria for these types of claims to be accepted. Your claims case manager will be able to explain if you're likely to have any cover.
Address the leak immediately because it will likely only cause further damage if you don’t. Then contact us as soon as you can. Keep a record of repairs made and any receipts for work, as you may be able to include these in any claim. If you’re a tenant, notify your landlord immediately of any water leaks.