For general enquiries or to get insurance over the phone.
If you need to make a claim on either your home or contents insurance, IAG and ASB are here to make the whole process as quick and easy as possible.
Following loss or damage to your home or contents, things can be stressful. Here are some tips and suggestions to make your claim as smooth as possible.
Before getting in touch, please try and get together the following things:
Experienced a burglary?
If you have been burgled, you must report it to the police as soon as possible and obtain a police file number to use with your claim. Try and get together a full list of items stolen as well as proof of ownership, such as receipts or valuations – these will be required by our claims team.
Whatever the situation our claims team are here to help, and if you don't have all of the information required we can work with you to get your claim sorted.
Need urgent assistance outside of these hours?
Phone 0800 200 242 and choose option 1.
Email firstname.lastname@example.org with the information above if you have it. The claims team will get back to you within 2 business days of receiving a new claim enquiry.
What to do following a natural disaster
The Earthquake Commission (EQC) provides natural disaster insurance for residential homes and contents called EQCover. You automatically have this cover as part of your ASB Home Insurance.
EQCover gives you financial protection for natural disasters such as earthquakes, landslips, volcanic eruptions, hydrothermal activity and tsunamis. It also includes storm, flood and fire cover that might follow these disasters.
IMPORTANT: You must make your claim with the EQC within three months of the date of the natural disaster.
Storms in New Zealand have been occurring more frequently and have been causing more damage. Here are some tips for dealing with storms before and after they hit.
Before a storm:
If you are aware of a storm that will impact where you live, here are some tips to help minimise damage:
After a storm:
If after a storm you have incurred any damage to your home or contents, contact IAG to make a claim. It can also be helpful to take photos of damage. If you are a tenant and the property you live in has experienced damage, let your landlord know as soon as possible.
Met Service provides regular storm updates and general tips and guides on what to do during a storm.
Lost or stolen keys:
You are covered for up to $1,000 to replace lost, stolen or damaged keys (or equivalent) and to alter your locks. No excess applies to these claims and your no-claims bonus won't be affected. Call us and we will put you in touch with the right people.
A $250 excess applies to accidental glass breakage. If you want to claim, give us a call and we will give you a claim number and the details of a local repairer.
You may be able to claim for water leaks under your home insurance policy, up to $5,000 per annual period, if the leak occurs while you are living in the home. There are specific criteria for these types of claims to be accepted.
Try and fix the leak immediately to restrict further damage. Contact us as soon as possible and keep a record of any repairs made and receipts for works as you may be able to include these in any claim.
The availability of insurance cover is subject to your application being approved. Terms, conditions and exclusions apply. For full details, refer to the policy document which is available from ASB Bank Limited. This insurance is underwritten by IAG New Zealand Limited. See further information regarding IAG's financial strength rating.