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We're here to help you get through.

COVID-19 support.

Personal support Business support

Supporting you through COVID-19

ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, our people and our communities during the COVID-19 crisis and beyond.

Personal support options

We're here to provide support and help minimise the pressure on your finances.

  • Access to funds when you need it
  • Ease pressure on loan repayments
  • Give you guidance and advice

Personal support

Business support options

Helping your business make it through is important to us.

Business support

Government support

The Government is making funding available to support those affected by COVID-19.

  • Simplified access to income support
  • Special grants for urgent living costs
  • Wage support and loan guarantees for businesses
  • Small Business Cashflow Loan Scheme via Inland Revenue website

Find out more

Get in touch

We're here to help, but how we help will look different during the COVID-19 lockdown.

Apply online

If you need personal or business support, the fastest way to apply is through FastNet Classic internet banking or FastNet Business.

Apply for support

Call us

If you have critical banking requirements or urgent queries our contact centre is here to help. Please note that call demand continues to be higher than normal. We recommend using our other simple ways to bank where possible.

Call us

Branches: services available

Click the link below to check the latest branch details.

View available branches

FAQs

Here are some of the questions people ask us most often.

If you can't find the answer you need please contact us. You can complete the online form and we'll get back to you, or you can call us. Please be patient, as there are long delays at the moment.

Personal Support FAQs Business Support FAQs

Simple ways to bank during COVID-19 restrictions

We're here to help, but how we help will look different during the COVID-19 lockdown.

Mobile banking and internet banking

Right now, the ASB Mobile banking app and FastNet Classic internet banking are your best banking options.If you want some tips and tricks on getting started and making the most of them, check out our guide. Check your balances and statements 24/7. Transfer money between ASB accounts in real time and make payments to people and organisations around New Zealand or overseas.

If you need to leave home to shop for essentials, you can even find some safer ways to pay.

Find out more

FastPhone

FastPhone gives you direct access to your accounts at any time. 

It's easy to use. You just follow the voice prompts and use your phone's keys to choose options. You can check your balances, transfer funds and even pay bills.

Register for FastPhone on 0800 803 804.

Find out more

ATMs

If you need cash, you can use any bank's ATMs to make a withdrawal from your ASB account.

You can also use them for a cash advance on your credit card. Remember, interest applies to your cash advance immediately.

Find an ASB ATM

Beware of COVID-19 scams

Most of us are doing our part to prevent the spread of the virus and save lives, but scammers are trying to take advantage of the situation.

Criminals are currently targeting individuals and business owners with COVID-19 email, txt and phone scams. They're trying to obtain your personal data or infect your computer with malware. They may pretend to be from the Government or the World Health Organisation. Emails may include enticing attachments such as maps of COVID-19 hotspots.

Be cautious. Check a sender's ID. Don't click links, open attachments or respond unless you're confident the sender is genuine. 

Find out more

Keeping your business resilient

No doubt you've spent time recently considering the potential impacts of COVID-19 on your business. The financial wellbeing of you and your business is a priority for us. We promise to do what Kiwis do best: stand by each other in the face of a challenge. 

Read more

Apply for support

Ready to apply for support or want more information?

ASB's terms apply.