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Timeline of innovation

Our dedication to provide simple financial products that allow our customers to bank with us how and when they want is demonstrated in our timeline of innovation.

2020

Josie Chatbot launches in the ASB Mobile app. Josie can help customers get quick answers to their everyday banking questions, 24 hours a day.

ASB launches the Home Loan Explorer tool. This beautifully designed tool brings together many complex elements of the home ownership journey to help guide great conversation between the lender and customer.

Vonto launches, to deliver business performance insights that help businesses make informed business decisions, drawing on information from business tools such as Xero, Vend, Shopify, Facebook, Instagram and Google Analytics.

2019

ASB takes an equity stake in blockchain start-up, TradeWindow, to fast track the development of a software-as-a-service supply chain solution. The platform creates a 'single trading window' that is accessible by all parties involved in the transaction from the importer to the exporter. It allows all relevant trade documents to be exchanged digitally using one touchpoint, delivers significant productivity gains, reduced costs and reduced risk of fraud.

Apple Pay and Google Pay™ launch, giving ASB customers a full range of 'ways to pay' across wearables, iPhone and Android devices.

2018

Fitbit Pay™ and Garmin Pay™ is available to ASB customers wanting the convenience of paying from their wearable devices.

ASB partners with technology start-up Trade Window to make New Zealand exporting history with first bank-led blockchain trade, executing a trade between a Korean importer and a major Kiwi meat exporter, Greenlea Premier Meats.

2016

ASB launches ASB Virtual, a digital version of the ASB Visa card within the ASB Mobile app. Customers can now make contactless payments with a compatible Android phone.

Online EFTPOS launches with Paymark, making online ecommerce transactions possible for ASB customers within the security of their mobile banking app.

ASB launches Visa Light card with vertical orientation, the biggest credit card format change since the 1970s.

2015

ASB unveils the digital moneybox 'Clever Kash', where parents can 'swipe' in virtual notes and coins from their ASB Mobile Banking app. Instead of holding physical notes and coins, Clever Kash displays the child’s account balance digitally. 

ASB launches Card Control, a New Zealand-first feature giving customers the power to remotely control how their cards are used from within ASB's Mobile Banking app.

2013

Our new home at ASB North Wharf wins the Sustainable Architecture Award at the 2013 Auckland Architecture Awards, and is awarded a five-star Green Star Rating (Office Design) by the New Zealand Green Building Council.

2012

ASB Mobile is significantly updated for iOS and Android with email, mobile payment options and, in a New Zealand first, Facebook Friend payments.

In another New Zealand first we announce the launch of a live video chat feature allowing customers to speak face to face with banking specialists at a time and place convenient for them.

2010

We launch Save the Change allowing our customers to round up electronic transactions and save the difference into a nominated ASB account.

In a world first we launch our Virtual Branch on Facebook which allows customers to securely and privately chat with an ASB banking specialist. Social Media New Zealand recognises this as Best Use of Social Media.

2009

We launch three new online financial literacy initiatives; Track My Spending, Business Cash Plans and Your Money Explained giving customers greater ways to manage their money online.

2007

ASB customers can now register for mobile phone top-ups through FastNet Classic internet banking.

2006

We launch yet another New Zealand first with pago, a virtual wallet that allows users to send and receive money via text or online.

FastNet launches on PDA and ASB becomes the only bank in New Zealand to offer browser-based mobile banking.

2004

ASB is the first major New Zealand bank to offer an online and phone-based high-interest savings account. We call it FastSaver.

We’re also the first New Zealand bank to implement two-factor authentication for internet banking (Netcode), adding an extra layer of online protection for our customers.

2003

ASB is the first bank in New Zealand to offer customers the ability to stop their paper statements.

1999

ASB Securities is the first in New Zealand to provide online share trading on both the Australian and New Zealand share markets.

We become the first bank in New Zealand to offer Internet banking on mobile phones.

1998

ASB is the country’s first bank to introduce seven-day branches across New Zealand and now have more than 20 branches across the country open every day of the week.

1997

ASB introduces New Zealand's first internet banking site, FastNet Classic. Our customers can now enjoy the convenience of managing their own accounts online.

We open a new bank, BankDirect. It's the first bank in New Zealand to only serve customers through ATMs, the internet or over the phone. It's an idea ahead of its time that proves to be very popular.

1984

EFTPOS appears on the New Zealand retail scene. Today, ASB customers make more than 10 million EFTPOS transactions a month.

1969

We become the first New Zealand bank to operate an online real-time computer system that links all our branches to one central computer. This means our branches are always right up to date with our customers' accounts and gives us a huge competitive advantage.

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