One of the benefits of an ASB Visa Platinum Rewards credit card is access to overseas travel insurance. This means that if your trip meets our activation criteria, it may be covered for a wide range of unexpected events.
We have been working with our current provider, AIG insurance, to update this policy from 1 March 2025. This includes updates to policy wording to make your cover easier to understand, and updates to policy activation and cover to improve your travel insurance experience.
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AIG policy from 1 March 2025 |
Policy changes outlined
Key policy changes
Simplified language: We’ve rewritten the policy using more everyday language and less jargon to make it easier to understand.
Policy activation: You now only need to spend $500 or more (instead of 50%) of your pre-paid travel expenses on your ASB Visa Platinum Rewards credit card.
Cancellation and interruption: We’ve updated our cover for cancelled or interrupted trips to make it easier and faster to find the best solution. Customers should be aware that while resumption of travel is no longer covered, we now offer a more robust process around covered trips that have been cancelled before or during travel.
Lump sum benefits for accident and injury: Some of the lump sum values in this policy have changed. Be sure to read the full table in our updated policy document.
Extended trip cover: Trips longer than 90 days will not be covered under our policy. Extended trip cover can be purchased to activate return trips for longer durations.
Rental Vehicle Hire excess: Rental vehicle hire excess has changed from $3000 to $5000. Conditions and exclusions apply.
To review these changes and more, we recommend reading through the updated travel insurance policy in detail. You can find this at the bottom of this page, along with FAQs.
A few things to remember
- If you make a qualifying purchase, make sure to check that your policy is activated as far in advance as possible by completing the activation questionnaire.
- Our policy covers overseas return trips of up to 90 days. Your spouse or dependent children are also included if they’re travelling with you and the terms and conditions are met.
- Our base policy covers those 75 years and under. However, additional cover can be purchased for older travelers.
Terms and conditions including exclusions and limitations apply.
If you have a trip planned and would like to check any details of your activation, and your query is not answered in our Frequently Asked Questions, please refer to the contact us section of this page.
Frequently asked questions
Who should I contact for emergency assistance if I'm overseas?
Contact phone numbers for emergency assistance will not change. If you're overseas and you need emergency or medical assistance, please call +64 4 916 6312.
If I need to make a claim, who should I contact?
If you need to make a claim, you can obtain an AIG claim form and see some helpful tips for how to submit your claim at asbtravel.co.nz. You can also call AIG on 0800 660 141 to have a copy of the claim form sent to you.
I already have a trip planned, am I still covered?
Yes, if you have already activated a trip (before 1st March 2025) using one of the activation methods outlined in our previous policy, you will still be covered provided you meet all criteria. If you would like confirmation, please complete the activation questionnaire.
How do I activate my travel insurance?
You can activate your travel insurance by using your ASB Visa Platinum Rewards credit card to secure $500 or more of your return travel costs. This could include flight tickets, cruise bookings or accommodation. For other ways to activate, please visit asbtravel.co.nz to review our activation methods.
Do I have to let you know when I am travelling to activate my cover?
While contacting us does not impact whether your cover is activated, we strongly recommend completing the activation questionnaire to ensure that you have met all terms and conditions, have the chance to purchase pre-existing or mature age cover, register your travel ahead of time with AIG, and receive confirmation of your policy cover.
Has the age limit for this policy changed?
No, this update does not include a change to the age limitation for this policy. If you or your accompanying spouse are over 75 years of age, you can get in touch to purchase mature age cover for your trip.
Am I covered for a return trip longer than 90 days?
No, any return trip booked for longer than a 90 day period will not be covered under this policy. However, you can purchase extended trip cover by visiting asbtravel.co.nz or using the contact details at the bottom of this page.
You can find more FAQs and helpful information here.
Contact us
Calling from New Zealand
For enquires and claims in New Zealand, please call 0800 660 141.
Calling from overseas
If you're overseas and you need emergency or medical assistance, please call the Worldwide Emergency Assistance Service +64 4 916 6312.
ASB's lending criteria and terms apply. Please refer to the applicable ASB Visa Platinum Travel Insurance Policy for full details:
If you are over 75 years of age you are not eligible for cover under the policy. Other exclusions and limitations apply.