Travel insurance changes
From 15 September 2026, your ASB Visa Platinum Rewards travel insurance will be underwritten by Zurich Australian Insurance Limited. The main updates to the policy include:
- Cruise itineraries are no longer included as a standard (but can be added for an additional cost).
- Some benefit limits are increasing, including for rental vehicles and lost baggage items.
Already have a trip planned or booked? Complete the activation questionnaire before 15 September 2026 to make sure you are covered, including cruise cover at no extra cost.
One of the benefits of an ASB Visa Platinum Rewards credit card is access to overseas travel insurance. This means that if your trip meets our activation criteria, it may be covered for a wide range of unexpected events.
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Travel insurance policy from 15 September 2026 |
Policy changes outlined
Key policy changes
The following benefit is no longer covered automatically:
- Cruise itineraries are no longer included as standard (but can be added for an additional cost).
The following benefit limits are being increased;
- Medical and evacuation expenses, funeral or return of remains to New Zealand limit increases from $20,000 to $30,000
- Luggage, personal belongings and travel documents. The maximum payable per limit increases from $2,000 to $3,000
- Overseas rental vehicle hire. The maximum amount payable increases from $5,000 to $8,000
To review these changes and more, we suggest you read through the updated travel insurance policy in detail. You can find this at the bottom of the page, along with FAQs.
A few things to remember
- Spend $500 or more (instead of 50%) of your pre-paid travel expenses on your ASB Visa Platinum Rewards credit card.
- If you make a qualifying purchase, make sure to check that your policy is activated as far in advance as possible by completing the activation questionnaire.
- Our policy covers overseas return trips of up to 90 days. Your spouse or dependent children are also included if they’re travelling with you and the terms and conditions are met.
- Our base policy covers those 75 years and under. However, additional cover can be purchased for older travelers.
Terms and conditions including exclusions and limitations apply.
If you have a trip planned and would like to check any details of your activation, and your query is not answered in our Frequently Asked Questions, please refer to the contact us section of this page.
Frequently asked questions
Who should I contact for emergency assistance if I'm overseas?
Contact phone numbers for emergency assistance will not change. If you're overseas and you need emergency or medical assistance, please call +64 4 916 6312.
If I need to make a claim, who should I contact?
If you need to make a claim, you can obtain a claim form and see some helpful tips for how to submit your claim at asbtravel.co.nz. You can also call Zurich Australian Insurance Limited on 0800 660 141 to have a copy of the claim form sent to you.
I already have a trip planned, am I still covered?
Yes, if you have already activated a trip (before 15 September 2026) using one of the activation methods outlined in our previous policy, you will still be covered provided you meet all criteria. If you would like confirmation, please complete the activation questionnaire.
How do I activate my travel insurance?
You can activate your travel insurance by using your ASB Visa Platinum Rewards credit card to secure $500 or more of your return travel costs. This could include flight tickets, cruise bookings or accommodation. For other ways to activate, please visit asbtravel.co.nz to review our activation methods.
Do I have to let you know when I am travelling to activate my cover?
While contacting us does not impact whether you're cover is activated, we strongly recommend completing the activation questionnaire to ensure that you have met all the terms and conditions, have the chance to purchase cover for pre-existing medical conditions, cruise cover or mature age cover. Register your travel ahead of time with Zurich Australian Insurance Limited and get a confirmation of your policy cover.
Has the age limit for this policy changed?
No, this update does not include a change to the age limitation for this policy. If you or your accompanying spouse are over 75 years of age, you can get in touch to purchase mature age cover for your trip.
Am I covered for a return trip longer than 90 days?
No, any return trip booked for longer than a 90 day period will not be covered under this policy. However, you can purchase extended trip cover by visiting asbtravel.co.nz or using the contact details at the bottom of this page.
You can find more FAQs and helpful information here.
How is cover changing for cruises?
Cruise itineraries will no longer be covered automatically, from 15 September 2026. You can add cover for cruise itineraries online at asbtravel.co.nz. If you do not arrange cover for your cruise, the trip as a whole will not be covered.
Can I apply for optional cover (such as pre-existing medical condition cover) if I’m travelling after 15 September 2026?
Yes, you can visit asbtravel.co.nz at any time if you need to customise your policy with options like pre-existing medical condition cover.
Contact us
Calling from New Zealand
For enquires and claims in New Zealand, please call 0800 660 141.
Calling from overseas
If you're overseas and you need emergency or medical assistance, please call the Worldwide Emergency Assistance Service +64 4 916 6312.
ASB's lending criteria and terms apply. Please refer to the applicable ASB Visa Platinum Travel Insurance Policy for full details:
If you are over 75 years of age you are not eligible for cover under the policy. Other exclusions and limitations apply.