Our request for information
This page provides more information about communication you may have received from us on keeping your ASB accounts open and requesting missing information.
How can I check whether the communication I have received is legitimate and from ASB?
We appreciate you taking the time to check that any communication you may have received from us is legitimate. We have attempted to contact you via email, mail and/or SMS based on our current records of information.
If you have any concerns about the legitimacy of our request, please contact us via our general enquiries number 0800 803 804 which you can also verify by typing asb.co.nz in your address bar and finding our Contact Us page.
Our friendly team will help you confirm our request for information, and get you started on your next steps.
Why has ASB requested this information?
ASB has an obligation to be compliant with New Zealand's Anti-Money Laundering (AML) legislation. We have contacted you as we are currently missing some of this information for yourself or an entity you are linked to and need to collect this to keep your accounts open.
What information is required?
- Identification: For you as an individual, this can be as simple as providing your ID. For your entity, this will require documents which detail the formation of the entity, as well as the ownership and control structure e.g. Trust Deed and amendments, Certificate of Incorporation, Partnership agreements etc.
- Proof of Address: We will need documentation that verifies you or your entity's address.
- We will need to collect some information on how you or your entity intend to use your accounts with us moving forward.
- In some cases, including if we have reached out to you for information for a Trust or Charity - we will also need to verify the source of wealth (where your money comes from) for yourself or your entity.
Refer to the guides below to identify what forms of documentation you can provide to meet the verification requirements.
I have all my documentation ready. How do I submit my documents to ASB?
Once you have gathered all the documents required, please refer to the instructions provided in our communication to update your information.
Reference guides
Limited Companies (Domestic)
- Identification and Proof of Address - Limited Companies
- Address Verification
- Nominee Information - Limited Company and Limited Partnerships
- Control and Ownership Declaration
- Nature and Purpose - Business
If a trust is part of the ownership structure:
- Trust Deed and any Deed of Amendment(s)
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Foreign Companies
- Identification and Proof of Address - Limited Companies
- Electronic foreign government company extract or Certificate of Incorporation
- Company articles or constitution
- Address Verification
- Nominee Information - Limited Company and Limited Partnerships
- Control and Ownership Declaration
- Nature and Purpose - Business
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Publicly Listed Company
- Electronic foreign government company extract where applicable or Certificate of Incorporation
- Address Verification
- Nature and Purpose - Business
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Trusts
- Identification and Proof of Address - Trusts
- Trust Deed and any Deed of Amendment(s)
- Control and Ownership Declaration
- Source of Wealth documentation
- Nature and Purpose Account use - Trusts, Charities and Societies
- Letter from Statutory Trustee Corporation confirming the professional trustee representative(s) who will have effective control (if applicable)
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Charitable Trust
- Identification and Proof of Address - Trusts
- Charities Commission search (Charities Services Extract) or Companies Office search (NZBN extract) or Original or certified copy of the Certificate of Incorporation
- Copy of a trust deed or extract of a trust deed, and any amendment(s)
- Control and Ownership Declaration
- Source of Wealth documentation
- Nature and Purpose Account use - Trusts, Charities and Societies
- Letter from Statutory Trustee Corporation confirming the professional trustee representative(s) who will have effective control (if applicable)
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Māori Land Trust
- Identification and Proof of Address - Trusts
- Trust Order, Vesting Order and any Deed of amendment(s)
- Control and Ownership Declaration
- Source of Wealth documentation
- Nature and Purpose Account use - Trusts, Charities and Societies
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Incorporated Societies
- Identification and Proof of Address - Incorporated Society
- Original or certified copy of the Certificate of Incorporation
- Original or certified copy of articles, rules or constitution of the society and/or amendments to articles, rules or constitution are all required
- Address Verification
- Control and Ownership Declaration
- Nature and Purpose Account use - Trusts, Charities and Societies
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Body Corporate
- Copy of the articles, rules, or constitution of the body corporate
- Nature and Purpose Account use - Trusts, Charities and Societies
- Control and Ownership Declaration
- Nature and Purpose - Business
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Limited Partnerships
- Identification and Proof of Address - Limited Partnership
- Limited Partnership agreement/deed or Certificate of Registration
- Nominee Information - Limited Company and Limited Partnerships
- Address Verification
- Control and Ownership Declaration
- Nature and Purpose - Business
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Partnerships
- Identification and Proof of Address - Partnership
- Partnership agreement/deed or Accountant prepared financial statements for the previous year or Business tax returns for the previous year or Taxation notice from the IRD that states the partnership name
- Address Verification
- Control and Ownership Declaration
- Nature and Purpose - Business
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
Unincorporated Societies
- Identification and Proof of Address - Unincorporated Society
- Copy of the articles, rules, or constitution of the society
- Address Verification
- Control and Ownership Declaration
- Nature and Purpose Account use - Trusts, Charities and Societies
For Any individual who is a Director/Trustee/Partner/Appointer/Officer/Signatory or has Effective Control of the Entity or has any ownership more than 25% of the entity:
