Question & Answers

Question & Answers

For specific information regarding FastNet Classic please click on one of the links below:


Registration

What do I need to use FastNet Classic?
It's simple. To start banking the FastNet Classic way, all you need is:
  • An ASB account
  • A FastNet Access Code and FastNet Password (you can choose your own FastNet Access Code and your FastNet Password will be generated once you have registered for FastNet Classic)
  • Access to a computer with a current version of a supported web browser (see below)

Which web browsers can I use?
FastNet Classic is designed to work with most modern web browsers. We recommend you always use the current version of browsers to ensure our web pages display quickly, and that you have the latest security updates.

Here's a list of browsers we support and where you can get them from:

Operating systemRecommended browser
WindowsMicrosoft Internet Explorer, Mozilla Firefox, Apple Safari, or Google Chrome (latest versions)
MacApple Safari or Mozilla Firefox (latest versions)

If you use older browsers, or browsers that aren’t on our supported list, you may notice that some functions and features of FastNet Classic will not work for you.

How do I join?
Call 0800 FASTNET (0800 327 863) or +64 9 306 3185 from overseas.

Can I use FastNet Classic overseas?
You can use FastNet Classic from anywhere in the world once you're a registered user.

Do I need special software to use FastNet Classic?
No, in order to use FastNet Classic you just need to be running an up to date browser. Because we can automatically encrypt information it is much more difficult for anyone to 'hack into' or steal any of the information exchanged between you and ASB via FastNet Classic. Microsoft Internet Browsers or Mozilla Firefox 2+ (or higher) are compatible for PC users. Macintosh users can use Safari or  Mozilla Firefox 2+ (or higher).

Do I need a special access code?
Yes, to begin a FastNet Classic session you will need to enter your unique FastNet Access Code and FastNet Password.

When you apply for FastNet Classic you will be able to choose your own FastNet Access Code. We'll then issue your randomly generated FastNet Password to you over the phone. When you log on to FastNet Classic for the first time, you'll be asked to change your password. From then on, if you want to change your FastNet Password, you can simply change it online.

Are there any terms and conditions? 
ASB provides a secure system within which you can carry out your banking transactions via the Internet. However you also need to take responsibility for protecting your own personal information and your accounts once you are registered for and using FastNet Classic.

When you apply for FastNet Classic, you agree to a number of conditions. Before you sign up, please read the  FastNet Classic Terms & Conditions.

What does FastNet Cost?
There are a number of fee advantages when using FastNet Classic, as opposed to other ASB services. To view a breakdown of fees visit our Rates and Fees section.


Security

How secure is FastNet Classic?
We employ a high level of security monitoring and security software. We strongly recommend that you safeguard your online personal and account information with up to date security system software and operating system updates to ensure that your online transactions via FastNet Classic are protected. In addition to your browser, your FastNet Classic sessions require a FastNet Access Code and FastNet Password to be entered. It is important to safeguard your FastNet Access Code and FastNet Password to prevent unauthorised use and access to FastNet Classic by other people.

Is it possible to use FastNet Classic from behind a firewall or proxy server?
Yes, however the firewall or proxy server MUST be configured to pass Secure Sockets Layer (SSL) information through the firewall without caching or filtering of any kind.

If you are in any doubt ask your system administrator and/or email the FastNet Help Desk. For more information on security visit our security section online.

What is Netcode at signon?
Netcode at signon is an optional service, which is a simple and effective way to make sure that only you can login to FastNet Classic. If you choose to use Netcode at signon, you'll still use your access code and password as normal to login to FastNet Classic, but you'll then be asked for your unique Netcode from your token or by txt message to complete the signon process. Once logged in, you'll still need to use Netcode on those transactions which currently require them.

How can I select Netcode at signon?
If you're already registered for a Netcode, you can choose to use Netcode at signon in the Update Details section of FastNet Classic. If you aren't currently registered for a Netcode, simply call us on 0800 FASTNET and select option 2 (0800 327 863) (toll free within New Zealand) 7 days a week (or +64 9 306 3000 from overseas, toll charges will apply).

When should I use Netcode at signon?
While Netcode at signon is optional, we recommend you use this service when you access FastNet Classic while you're away from your usual secure computer such as when using an internet cafe while you're on holiday where you can't always be assured that the PC you're using has the latest security patches and anti virus software. Netcode at signon is a great way to ensure your banking details remain as secure as possible. You should always change your FastNet Access Password before turning Netcode at signon off again when you return home from holiday.

Troubleshooting

What if I forget my password?
If you forget your password simply phone 0800 FASTNET (0800 327 863) or +64 9 306 3185 from overseas. A customer services representative will ask you some security questions and then provide you with a temporary password to give you access to your accounts.

Login failed
The first thing to check is that the zeros, O's, ones or I's in the access code and password supplied to you are correct as it is possible to mistake these. Any other problems are usually computer platform dependent and as such any queries should be directed to the FastNet Help Desk on 0800 FASTNET (0800 327 863 or +64 9 306 3185).

What if my computer crashes while I'm doing my banking?
All of the banking transactions you made before the crash should have gone through. If you want to check that the transactions you made have gone through, restart your computer and connect to FastNet Classic. Once you've logged in, check your account balances and the record of the last transactions you made. If you've made a transaction, then FastNet Classic has a record of it.

What if FastNet Classic crashes while I'm banking?
FastNet Classic is designed to cope with very large number of users and has a back-up system. In exceptional circumstances, FastNet Classic may crash while you're using the system. If this happens, then the last transaction you made is the one that should have gone through. Once FastNet Classic is back on-line, you can check your account balances and the record of the last transaction you made.

How will I know if I've made a mistake while using FastNet Classic?
We've designed FastNet Classic to be very user-friendly. If you make a mistake while using FastNet Classic, a message will appear telling you exactly what it is that you're doing wrong. FastNet Classic also lets you check any payment you're making for a final approval. Once you've entered your information, FastNet Classic asks you 'Are You Sure?' and lets you check all the details before the payment is made.

Account Balances

Why are some of my accounts underlined on the Balances Screen?
When viewing the Balances screen, you can now click on an account type (as underlined) to go directly to a statement of the last 8 days transactions for that account. This service is available for statement-based accounts only.

Can I view both my ASB personal and business accounts through FastNet Classic?
Yes, we can link your business accounts to your personal accounts so that you can view them all through FastNet Classic.

Remember, you can only access your business accounts through FastNet Classic if the account only requires one person to authorise transactions (e.g. you don't need two or more people to sign cheques).

I only have ASB business accounts - can I access them all through FastNet Classic?
You can view all your accounts through FastNet Classic as long as the accounts only require one person to authorise transactions. There may be situations where you need a separate FastNet Access Code and Password for each business account. Please call us on 0800 327 863 ( 64 9 306-3185) to determine the best way to set-up your business accounts on FastNet Classic.

Statement Stopper

What statements can I stop?
You can stop the mailing of statements for any ASB transaction and savings account.

What if I need Statements for tax purposes?
If you have investments or own a small business and require statements for tax purposes, you will either need to continue to received mailed paper statements, or stop statements, but order duplicates when required (duplicate statements will incur a fee of $5.00 per statement). The statement information available in FastNet Classic is not sufficient for tax purposes.

By choosing Statement Stopper you will stop receiving paper statements and will access them online using FastNet Classic.

Automatic Payments

Can I pay my bills using FastNet Classic?
Yes. You can either make a One-off Payment, or make regular Bill Payments and Automatic Payments. Prior to making a Bill Payment, you will need to set up a person or company as a Bill Payment Payee and this can be done via FastNet Classic or through our Contact Centre or at your local ASB branch.

If you have ongoing payments that you need to make at regular times and for the same amount each time, then it's ideal to set them up as an Automatic Payment.

You can make Automatic Payments to any Payee (organisation or person) currently loaded against your ASB account. For example, you may want to set up your landlord for rent payments, or, you could set up your gym (payments can be made to any bank account in New Zealand). All you need to do this within FastNet Classic is the Payee's account number and name.

Please note, when setting up a new Automatic Payment and you enter a final payment date, it needs to be synchronised with the start date (for the payments). For example, if a weekly payment starts on a Tuesday, then it must also finish on a Tuesday.

How many digits do I need to enter into the account Number fields for "Payable to account Number" when I am making an Automatic Payment?
The Bank field requires 2 digits and the Branch field requires 4 digits. On some deposit slips, the bank and branch number is combined to form a six digit number. The account field requires 7 digits, and the Suffix field requires 2 digits.

SAMPLE ACCOUNT ENTRY: 12 1234 1234567 12.

Why can't I add, alter or delete Automatic Payment Authorities at certain times of the day?
The ASB system updates overnight from 10pm to about 3am the next morning. During this time, you cannot add, alter or delete Automatic Payments and Bill Payment Authorities.

What information do I need to put in the "Particulars", "Code" and "Reference" fields when I am making an Automatic Payment (for a self-selected payee)?
The Particulars, Code and Reference fields allow you to enter information that you want to appear on your statements and/or your Payee's statement, as a reference to the transaction. These fields are "free format" and you can enter any information you like (please note, each field is limited to 12 characters, except your reference field which is limited to 8 characters). However some companies may ask you to put specific information in these fields for their statement (e.g. an invoice number, customer number etc).  For Automatic Payments, follow the instructions on the Automatic Payment form provided by the Payee.

Why are the payments I make in FastNet Classic subject to a standard daily limit?
A standard daily limit is applied to all payments made via FastNet Classic as an additional security precaution for FastNet Classic customers. The limit applies to self-selected FastNet Classic Payment services - One-Off Payment, Automatic Payments, Bill Payments and International Money Transfers, or combinations of these payments.

If you are Netcode registered, you can make self-selected payments within FastNet Classic up to the standard customer daily limit of $60,000 on any one-day.  You won’t be able to make any additional payments that would exceed this limit.


One-Off Payment

Can I pay my bills using FastNet Classic?
Yes. All you need is the account number of the person or company you want to pay, click on "One-Off Payment" within FastNet Classic and you're away!

You can also store the details of people or companies that you pay, so you won't need to have their account details next time you make a One-Off Payment. Fees apply. Once saved, simply select them from 'Your Payee list' when making the One-Off Payment.

If you are sending a One-Off Payment to an ASB or Bank Direct account, the payment will be made straight away - the recipient doesn't have to physically deposit the money into their account, so there's no waiting around while funds clear. Payments to other banks will be made on the following business day at the latest.*

* Payments made after 10pm or on a non-business day to non-ASB/BankDirect accounts will be deposited on the following business day.

What's more, you only get charged the standard automated transaction fee for each One-Off Payment you make. The automated transaction fee varies for each account type. Find out more information on fees.

Can One-Off Payment be post-dated?
No One-off Payments and cannot be scheduled to occur in the future. However, you can post-date Bill Payments up to 12 months in advance.

What information do I need to put in the "Particulars", "Code" and "Reference" fields when I am making a One-Off Payment(for a self-selected payee)?
The Particulars, Code and Reference fields allow you to enter information that you want to appear on your statement and/or your Payee's statement, as a reference to the transaction. These fields are "free format", and you can enter any information you like (please note, each field is limited to 12 characters, except your reference field which is limited to 8 characters). However, some companies may ask you to put specific information in these fields for their statement (e.g. an invoice number, customer number, etc).

How many digits do I need to enter into the account Number fields for "Payable to account Number" when I am making a One-Off Payment?
The Bank field requires 2 digits and the Branch field requires 4 digits. On some deposit slips, the bank and branch number is combined to form a six digit number. The account field requires 7 digits, and the Suffix field requires 2 digits.

SAMPLE ACCOUNT ENTRY: 12 1234 1234567 12.

Why are the payments I make in FastNet Classic subject to a standard daily limit?
A standard daily limit is applied to all payments made via FastNet Classic as an additional security precaution for FastNet Classic customers. The limit applies to self-selected FastNet Classic Payment services - One-Off Payment, Automatic Payments, Bill Payments and International Money Transfers, or combinations of these payments.

If you are Netcode registered, you can make self-selected payments within FastNet Classic up to the standard customer daily limit of $60,000 on any one-day.  You won’t be able to make any additional payments that would exceed this limit.

How secure is One-Off Payment?
Before sending your One-Off Payment, you must enter your FastNet Password, which ensures that only you can authorise and action the payment to be made. We have also applied a daily payment limit to all FastNet Classic payment services (including One-Off Payment). For more information on this limit, please see the previous question.

Bill Payments

What is the difference between a self-selected bill payment and a pre-assigned bill payment?
Self-selected Bill Payments allow you to set up payments to people who you want to pay regularly. For Example: Doctors, lawn mower contractors, personal accounts held at another bank, etc.
Pre-assigned bill payments allow you to select from a directory of companies. For Example: Telephone accounts, Rate accounts, power accounts, etc.

Can I pay my bills using FastNet Classic?
Yes. You can either make a One-Off Payment, or make regular Bill Payments and Automatic Payments. Prior to making a Bill Payment, you will need to set up a person or company as a Bill Payment Payee and this can be done via FastNet Classic or through our Contact Centre or your local ASB branch.

If you are regularly paying a person or company, but at different times and for varying amounts, then it's more convenient to set them up as a Bill Payment Payee.

You can make Bill Payments to any Bill Payment Payee (organisation or person) currently loaded on your ASB account. For example, you may want to set up your local power company as a Bill Payment Payee, or, you could set up a friend or relative (payments can be made to any bank account in New Zealand).

New Bill Payment Payees must be set up in advance. This can be done by selecting 'Add New Bill Payment Payee' within FastNet Classic and then following the steps, (or through our Contact Centre or your local ASB branch). You can set up pre-assigned Bill Payment Payees (such as power companies, other financial institutions, phone companies, district/city councils), but please ensure you have a recent invoice from the new Bill Payment Payee handy. A search feature is included on the set up screen to help you select the pre-assigned payee(s) you wish to load. You can also set up Bill Payment Payees for all your other regular expenses. All you need to set up a self-selected Bill Payment Payee in FastNet Classic is the account number and name of the person/company you wish to pay.

Once the Bill Payment Payee has been set up, you can choose which account suffix you wish to pay from, the amount you wish to pay and when you want to pay, up to 12 months in advance (excluding non working days).

NB. If you make a Bill Payment after 10:00pm then you have to enter the next working day's date as the date of payment. This is to allow the system to update overnight.

What information do I need to put in the "Particulars", "Code" and "Reference" fields when I am setting up a Bill Payment to a pre-assigned payee?
For pre-assigned payees, specific information must be entered into the Particulars, Code and Reference fields. If you hover your mouse over the field, a box will appear explaining what you are required to enter (e.g. "Your account number, found in the top right hand corner of your statement"). The Particulars, Code and Reference fields will change names (be called something else) depending on what is required to be entered. There will not always be three fields to enter information into, this depends on the pre-assigned payees requirements.

How many digits do I need to enter into the account Number fields for "Payable to account Number" when I am making a Bill Payment?
The Bank field requires 2 digits and the Branch field requires 4 digits. On some deposit slips, the bank and branch number is combined to form a six digit number. The account field requires 7 digits, and the Suffix field requires 2 digits.

SAMPLE ACCOUNT ENTRY: 12 1234 1234567 12.

Why are the payments I make in FastNet Classic subject to a standard daily limit?
A standard daily limit is applied to all payments made via FastNet Classic as an additional security precaution for FastNet Classic customers. The limit applies to self-selected FastNet Classic Payment services - One-Off Payment, Automatic Payments, Bill Payments and International Money Transfers, or combinations of these payments.

If you are Netcode registered, you can make self-selected payments within FastNet Classic up to the standard customer daily limit of $60,000 on any one-day.  You won’t be able to make any additional payments that would exceed this limit.

Statements

Can I print out statements from FastNet Classic?
Yes. In fact you can print out any FastNet Classic information you see on screen, using your browser's standard print function. You will need to print out each page for statements that are on more than one page.

Is it possible to view past statement history?
Yes, you can now view up to 24 months statement history on ASB bank accounts and statement history from 1 December 2010 on ASB Credit Cards.

Why are my statements appearing over more than one page?
Statements are viewed in pages. To use this feature, simply select the number of transactions you want to view by using the "Transactions per Page" drop down box in the Statement account Selection Area. You have a choice of displaying from 10 to 150 transactions on one page. The default number of transactions per page is 20. If your statement includes more transactions than the amount you have selected for the time period you have selected, then a "Next" button will appear. Simply click this button to view the next page, or click the "Previous" button to move back one page.

For Credit Cards, paging occurs within each statement period. So you may have two pages for "1 month prior" and then one for "Current" and then two for "Unbilled". Each statement period (month) starts a new statement page.

What is Statement Export all about?
Statement export allows you to export transaction information from your ASB accounts, using FastNet, and import this information into your chosen financial management package. The Statement Export process supports the popular OFX (Open Financial Exchange) file standard. More information regarding this standard is available at the Open Financial Exchange site. We are also supporting .qif (earlier versions of Quicken), .csv (Comma Separated Values) and .tdv (Tab Delimited Values) file formats.

What do I need to use the service?
You need to be a registered FastNet customer. You also require a copy of Microsoft Money or one of our other supported financial management packages.

How many months of statement history can I export at once?
You can export a maximum of 24 months of data per file download for bank accounts and up to 10,000 transactions on your Credit Card account. These restrictions have been put in place to prevent performance issues and maximise successful downloads.

Where can I obtain a financial management package?

  • Microsoft Money - available from most major computer software outlets, and some larger department stores. Alternatively, if you have purchased your computer recently, you may find that Microsoft Money is already loaded on your system.
  • Quicken - available from most major computer software outlets, and some larger department stores. For assistance in locating your nearest stockist, contact Quicken New Zealand at www.quicken.co.nz , or phone 0800 447 292.
  • CSV and TDV compatible applications - There are many applications available, both commercial and shareware, that support the .csv and .tdv formats. These include Microsoft Excel, and most other financial, database, and accounting applications which support ASCII imports. If you wish to use this file format for Statement Exports, refer to your chosen application's documentation to see if this format is supported.

Is the Statement Export feature secure?
Yes, whilst being exported the information is secured using SSL, the same security solution used for all FastNet transactions. For more information, refer to the About Security page. Once the file is stored on your PC, it should be treated with the same degree of care that you would afford a normal printed bank statement.

Express Online Applications

Are applications I make in FastNet Classic secure?
Yes. Because the application is filled out within FastNet Classic, there is the same level of security as you would expect from FastNet Classic.

How long will my application take to process?
Your application will be entered into the application process within two days. The exact processing time will depend on the type of service you apply for.

How much does it cost to apply online?
The service is absolutely free.

How will I know if my application has been accepted?
You will be contacted with the outcome of your application as soon as it has been processed.

What applications can I make online?
FastNet Classic enables customers to apply for a range of ASB Savings and Transaction Accounts, Mobile Banking services including Txt & Email Alerts. Customers can also open and maintain Term Deposits online.

What else can I do on FastNet Classic?
FastNet Classic has a range of useful tools to help you manage your money. Under the 'My Money' section, you will find Track My Spending, the Online Vault and the Budget and Networth calculators.

Foreign Exchange Online

When will the currency be available for collection?
Your purchase will be available from the ASB branch you selected in two working days after 10:00am. You have five working days to collect your purchase.

What if I am unable to order the currency type I want?
ASB deals with the majority of the major currencies. If we are unable to provide the currency in the format you have selected we would recommend calling Travel Line on 0800 925 566 or visiting a branch to discuss your options.

At what rate is the Foreign Exchange calculated?
The currency will be converted at ASB's latest foreign currency rates.

Can I purchase Foreign Currency through FastNet Classic after business hours?
Please note that outside of business hours there is a Foreign Exchange purchase limit of $NZD 20,000 per day. Business Hours are Monday - Friday (8am-5pm), not including public holidays.

What do I need to consider when ordering a draft?
When selecting to purchase a draft you must enter the full name of the person who you are giving the draft to. This is because the draft will be printed with this person's name. Please take care to ensure that the person's name is spelt correctly and does not include titles e.g. Mr, Mrs.

When purchasing a draft in Euro currency, please use the drop down list to select which country the draft will be presented in.

What happens if the Foreign Exchange rates change while I was completing my online foreign exchange purchase?
It means that the cost of the foreign exchange purchase will not be correct. If the rates have gone up (relative to the $NZD) it means that you will be able to purchase more foreign exchange with the same amount of $NZD that you originally intended to use. If the rates have gone down (relative to the $NZD) it means that it will cost you more $NZD to purchase the same amount of foreign exchange that you originally intended to purchase or you will get less overseas currency if you intend on spending the same amount of $NZD.

Due to the rate change you will need to resubmit your foreign exchange purchase order, so the amount of foreign exchange being purchased can be done so at the latest rate.

The foreign exchange purchase order you were trying to make has not been debited from your account.

What is an International Money Transfer (IMT)?
An International Money Transfer is an electronic transfer of funds for a specified currency and amount to an overseas beneficiary. This enables you to send money to friends, relatives or companies overseas.

What is a beneficiary?
The person or company that you are sending money to.

What is a beneficiary bank?
The bank where the person or company you are sending money to hold their accounts.

What is a SWIFT code?
This is a code used to uniquely identify banks internationally. Also known as a Bank Identifier Code (BIC). SWIFT stands for 'Society of Worldwide Interbank Financial Telecommunications'. This is the code used to identify the bank you send money to.

ASB's SWIFT Code/BIC is ASBBNZ2A.

What is an IBAN?
IBAN stands for International Bank Account Number. IBAN's are commonly used across Europe. If an IBAN is requested to send an IMT to ASB you should provide your full ASB account number.

How do I identify the beneficiary bank I wish to transfer funds to?
There are two ways to identify the beneficiary bank you wish to transfer funds to. The first is by contacting the International Bank of choice and obtaining a SWIFT Code, then entering this code into FastNet Classic. The second is by using the search functionality available in FastNet Classic. Click on the option: 'selecting a country, city, bank and address in order'. Then select the country, city and bank from the drop down lists provided.

What is a national clearing code?
This is a unique identifier for a specific bank and branch within the local clearing system for a country.

How do I track the status of an IMT and how do I know if my IMT has been received?
ASB will transfer the funds on the next business day. However as the payment of funds to the beneficiary is the responsibility of overseas banks, the timing can vary significantly and is beyond ASB's control. Enquires can be undertaken with overseas banks but involve a cost. If you would like assistance doing this, please call the ASB contact centre on 0800 803 804.

How much does an IMT cost?
An International Money Transfer via FastNet Classic costs $20. However, the IMT will also be subject to fees and charges imposed by overseas banks involved in the transaction. This varies on a case by case basis. These will be deducted from the amount transferred and in such cases the beneficiary will receive a lower amount than originally transferred. For more information, see our foreign exchange terms and conditions.

What does "Beneficiary to Pay" mean?
IMTs will be subject to fees and charges imposed by overseas banks involved in the transaction. These will be deducted from the foreign payment and in such cases the beneficiary will receive a lower amount than the original amount sent. These fees vary on a case by case basis depending on the fee policy of the overseas bank.

What is the transaction limit for IMTs via FastNet Classic?
The transaction limit for IMTs is the same as your FastNet Classic daily limit which is a total of $60,000.

Do I need to be registered for Netcode to use IMTs?
Yes, you must be Netcode registered to make an IMT. Netcode is required for all IMTs, regardless of amount. Click here for more information about Netcode, including how to register.

How do I send an IMT from my ASB account if I'm overseas?
The easiest way to send an IMT from your ASB account is with FastNet Classic. You'll need a Netcode to complete the transaction which can be obtained by using either:

  • A Netcode token - this is the most reliable method as it avoids any mobile phone coverage issues (fees apply); or
  • A New Zealand roaming mobile phone - this is dependent on your mobile provider's coverage, which may result in the non-delivery of your Netcode TXT.

If you are not registered for FastNet Classic or don't have access to a Netcode, please call us on 0800 803 804 or +64 9 306 3000 (if calling from overseas).

What do I do if I can't send an IMT via FastNet Classic because it exceeds the daily transaction limit?
If for some reason you are unable to send an IMT via FastNet Classic please call us on 0800 803 804 or +64 9 306 3000 (if calling from overseas), or visit an ASB branch for assistance.  An IMT can be completed by submitting this form via fax or email to an ASB branch. Please be aware a branch staff member will get in contact with you during normal business hours and may require further information in order to complete your request.

IRD Payments Online

What type of IRD payments can be made through FastNet Classic?
All types of payments to the IRD can be made through FastNet Classic including the most common payments such as PAYE Tax Deductions, GST, Income Tax or Provisional Tax, Child Support and Student Loans.

What details do I need in order to make an IRD payment through FastNet Classic?
In order to make a payment to the IRD through FastNet Classic you will need the tax type you are paying, your IRD number and the tax period end date for which you are paying. If you need any assistance with these details you can contact the IRD on 0800 205 090 or visit www.ird.govt.nz.

What information do I need to put in the "Particulars", "Code" and "Reference" fields when I am making an IRD Payment?
The fields for "Particulars", "Code" and "Reference" allow you to enter information that you want to appear on your statement, as a reference to the transaction. These fields are "free format", and you can enter any information you like (please note, each field is limited to 12 characters, except your reference field which is limited to 8 characters).

Can IRD Payments be post-dated?
Yes. Once the IRD Payment has been set up, you can choose which account suffix you wish to pay from, the amount you wish to pay and when you want to pay, up to 12 months in advance (excluding non working days).

Daily Limit

Why are the payments I make in FastNet Classic subject to a standard daily limit?
A standard daily limit is applied to all payments made via FastNet Classic as an additional security precaution for FastNet Classic customers. The limit applies to self-selected FastNet Classic Payment services - One-Off Payment, Automatic Payments, Bill Payments and International Money Transfers, or combinations of these payments.

If you are Netcode registered, you can make self-selected payments within FastNet Classic up to the standard customer daily limit of $60,000 on any one-day.  You won’t be able to make any additional payments that would exceed this limit.

What is the difference between the daily Netcode limit and daily transaction limit?
The daily transaction limit is the maximum a customer can pay away from their account in any one day. The default is $60,000.

The daily Netcode limit is the maximum a customer can pay away without requiring a Netcode. The default is $500. You can opt to reduce this limit to as little as $1.00, by clicking on the 'Netcode Limit' option in the 'Update Details' section of FastNet Classic.

Cookies

What is a cookie?
Cookies are short pieces of data, sent to your machine by the ASB's web server. They are used to help us identify you whilst you use the FastNet Classic service.

Do I have to allow FastNet Classic to send me a cookie? Why?
Yes. The FastNet Classic cookie uses a unique identifier to ensure that only you are accessing your account details once you have signed onto the FastNet Classic service.

How does FastNet Classic use cookies?
When you log on to FastNet Classic the site sends your browser a memory based cookie. This cookie only exists in your computer's memory as is not written to hard disk. (The only exception is if you have specifically told your machine to write memory based cookies to the hard drive). When you close your browser the cookie in memory is destroyed. By using a cookie, you only have to log on to FastNet Classic at the start of your session. The data in the cookie is then used to validate you for every web page you request. This ensures that only you can look at your data. We do not use cookies for any other reason than to ensure that once you have logged on, you are the only user who can view your data.

Do I have to enable cookies for all web sites to use FastNet Classic?
No, with most browsers you can simply use the "Trusted Sites" option under the security settings tab to "trust" fnc.asbbank.co.nz. Trusting allows you to specify one or more specific web sites rather than turning on cookies for all sites. This will only allow FastNet Classic to send you a cookie, whilst preventing other sites from doing so.

Are cookies bad?
The popular concepts and rumours about what a cookie can do has reached almost mystical proportions, understandably worrying some users. A cookie is a short piece of data, not code, which is sent from a web server to a web browser when that browser visits the server's site. The cookie is stored on the user's machine, but it is not an executable program and cannot do anything to the machine. Some of the popular rumours about web cookies describe them as programs that can scan your hard drive and gather information about you including: passwords, Credit Card numbers, and a list of software on your computer. None of this is true. The vulnerability of systems to damage or snooping by using web browser cookies is essentially nonexistent. Please note that, preventing your browser from accepting cookies does not make you an anonymous user, it just makes it more difficult to track your usage.

Can FastNet Classic cookies be used by other sites?
No. FastNet Classic cookies only tell our web server if you have been to the FastNet Classic site before and they then pass short bits of information (such as a user number) from our web server back to itself the next time you visit. FastNet Classic cookies last only until you close your browser session and then they are destroyed. No other website can use the FastNet Classic cookie. FastNet Classic cannot detect which other sites you have visited by using its cookie.

We use state of the art technology to secure our site:
We take the security of your personal banking as seriously as the security of our own business. FastNet Classic uses Secure Sockets Layer (SSL) 128-bit security, to automatically encrypt and protect all your banking information from anywhere in the world.

To ensure only authorised persons can access your accounts, FastNet Classic also requires each user to have their own unique access code and password. In order to protect your banking information, you must make sure that your password is kept confidential at all times.

For more information on FastNet Classic Internet banking security, please visit Secure Sockets Layer (SSL), or More Security Information.


Glossary

What is a firewall?
The purpose of a firewall is to prevent access to files residing on a network by people outside of that network/place of employment e.g. hackers. It works by restricting access into the firewall yet it allows those within the firewall to access the outside world, for example, the Internet.

What is a proxy server?
A proxy server is a program that acts as an intermediary between a web browser and a web server to store a copy of (cache) commonly accessed web pages. They can be run by companies in conjunction with their firewall or alone, or by an Internet Service Provider (ISP) to alleviate the need for expensive multiple page fetches.

Email ASB
If you are having problems with FastNet Classic that are not covered by these Frequently Asked Questions, please email ASB.