We do our best to resolve complaints as quickly and fairly as possible. Providing as much information as you can helps us to do just that. Of course, we also love to hear about positive experiences too and we'll pass your compliments on to the appropriate staff.
You can share your feedback in a number of ways, such as:
If we have been unable to resolve your complaint and you wish to pursue it further, you can:
If you remain dissatisfied, we will inform you that you may refer your complaint to the Banking Ombudsman for further consideration.
The Banking Ombudsman Scheme is a free and independent service which helps people sort out unresolved problems they have with their banking service providers.
You can contact the Banking Ombudsman and find out information about this service here.
You can also report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:
PO Box 1179
04 472 9830.