ASB recognises the importance of safeguarding your personal and financial information. As an institution offering financial services, we need to collect, hold and use personal information about you in the course of providing our products and services. We are bound by, and comply with, the Privacy Act 1993. If you are located in the EU, you may have rights under the EU General Data Protection Regulation.
If you are a customer of ours, the section on confidentiality of your information in the relevant ASB terms and conditions will apply.
If you are not a customer of ours, ASB Bank Limited (ASB North Wharf, 12 Jellicoe Street, Auckland) collects, holds and uses information (as more fully addressed below) about you for the purposes for which you provided it. Where you choose to participate in a survey and volunteer to provide your personal information, your information will be collected, held, used and disclosed so that we can administer or design our products and services, conduct market research or statistical analysis. We collect your personal information either directly or from others, such as our service providers. Generally, we hold your personal information in New Zealand. It may be held on our behalf by service providers (including cloud based storage providers) in New Zealand or overseas. You have rights of access to, and correction of, your personal information held by us. You do not have to provide us with information we request, though it may affect which products or services we can provide you with.
Throughout our public websites, the Google Universal Analytics system is used to measure anonymised site activity, associating multiple sessions across multiple devices. We also use other tools in order to understand and optimise user experiences, including but not limited to Google's Remarketing feature, Facebook's Remarketing feature, Adobe Analytics, Adobe Target, Medallia Digital, Survey Monkey, Weirdly, NZME, SAS Intelligent Advertising and Google reCAPTCHA.
While our websites may hyperlink to various third party websites, we are not responsible for the privacy practices of those websites and/or the reliability of the information published on those websites.
When you allow the ASB Virtual Branch Application permission to access your profile, we are accessing information that's set by you to be viewed 'by everyone' in your security settings.
We only use basic information such as your profile name and your profile picture for the purposes of personalising the Virtual Branch experience for you. That way your picture and your Facebook username will be shown in the chat window when you are chatting with one of our banking representatives. ASB will not collect or hold any of your Facebook information obtained through the Virtual Branch Application.
We have no access to information that you have set on your profile to be seen only by friends or friends of friends.
When you authorise the ASB Virtual Branch Application, you give the application permission to post one message to your Facebook Wall when the application is initially installed. Any subsequent posts are controlled by you (you can click ‘share’ or ‘like’ to post a message about the ASB Virtual Branch to your Wall).