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Why does my phone keep freezing when I try to add an ASB Virtual card?

Last Updated: 09 May 2019

Important Information: ASB Virtual is being decommissioned and replaced with Google Pay. The final closure and removal of ASB Virtual is the 16th July 2019.

If you have ASB Virtual loaded on your device and you also load Google Pay, ASB Virtual will automatically be removed and replaced with Google Pay the next time you log into the ASB Mobile Banking app.

Please visit the ASB Google Pay web page or the Google Pay web page to find out more information on Google Pay.

For your own security, ASB Virtual is not supported on phones where the operating system/device firmware has been modified or ‘rooted’. This may cause the phone to freeze when trying to add an ASB Virtual card to the ASB Mobile app.


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