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Why am I being asked to try using the ASB ID app again?

Last Updated: 27 May 2020

After you have sent your photos using the ASB ID app we may email you to ask you to try again. There could be a number of reasons such as glare on the photo ID, an unclear selfie, or details that don’t match.

ASB also requires that your information entered in the Join ASB form exactly matches your selected photo ID. Differences (however minor) may mean you’ll be asked to retry using the ASB ID app. Remember to check your details displayed in the ASB ID app exactly match your photo ID details. If required, you can correct the details using the app.

You can choose to take the photos again using ASB ID app or visit an ASB branch. If you are unable to take the photos again or do not wish to use the ASB ID app, we will need you to confirm your identity in person.  We will call you as our branches are on limited hours due to Covid19 and set up a time to meet at an available branch. If you choose to retry using the ASB ID app follow these tips for taking photos with the ASB ID app.


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