When should I use the FastNet Business User Change Request Form?

Last Updated: 01 Dec 2016

Use the User Change Request Form (PDF) when you need to:

  • Update the details for your main FastNet Business contact
  • Add or delete an Administrator
  • Change an Administrator's hours of access, email address, or mobile number
  • Change an Administrator's Financial Markets deal limit or daily limit
  • Issue new or replacement Netcode tokens
  • Reallocate one or more of your current Netcode tokens to different users.

You can complete the PDF form on-screen and then print and sign it.

Send the signed form to FastNet Business using one of the following options: 

  • Scan and email it to FNBHelpDesk@asb.co.nz
  • Fax it to the FastNet Business Help Desk on 09 337 2102
  • Post it to the FastNet Business Help Desk, P O Box 35, Shortland Street, Auckland 1140.

Not sure which form to use?

Call the FastNet Business Help Desk on 0800 22 55 27 (or +64 9 623 8763 from overseas), from 7:30am to 8:00pm, Monday to Friday.

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