What do I do if I’ve misplaced or lost the phone that I use ASB Virtual with?

Last Updated: 03 Jun 2016

If you have misplaced your phone and you have another with the ASB Mobile app installed, you can use Card Control to lock it from that phone, to temporarily block your ASB Virtual card.

If your phone has been lost, disable your ASB Mobile app by calling us on 0800 255 382. Once disabled, any associated ASB Virtual cards will be cancelled. 

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