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What do I do if I’ve misplaced or lost the phone that I use ASB Virtual with?

Last Updated: 09 May 2019

Important Information: ASB Virtual is being decommissioned and replaced with Google Pay. The final closure and removal of ASB Virtual is the 16th July 2019.

If you have ASB Virtual loaded on your device and you also load Google Pay, ASB Virtual will automatically be removed and replaced with Google Pay the next time you log into the ASB Mobile Banking app.

Please visit the ASB Google Pay web page or the Google Pay web page to find out more information on Google Pay.

If you have misplaced your phone and you have another with the ASB Mobile app installed, you can use Card Control to lock it from that phone, to temporarily block your ASB Virtual card.

If your phone has been lost, disable your ASB Mobile app by calling us on 0800 255 382. Once disabled, any associated ASB Virtual cards will be cancelled. 


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