My Cash Passport has been lost/stolen, what should I do?

Last Updated: 20 Sep 2019

ASB ceased sales of Cash Passport cards on 23 October 2019. The information below is provided for customers who purchased a Cash Passport card from ASB before this date.

24/7 Global Emergency assistance is provided by Cash Passport for lost or stolen cards or if you are unable to access your money. 

For Global Emergency Assistance phone number:
Within New Zealand: 0800 444 691 (local call)
Overseas: +44207 649 9404 (call charges apply)
Available 24 hours, 7 days a week

The Multi-currency Cash Passport™ (“Cash Passport”) is an unsecured debt security issued by Travelex Card Services Limited, a member of the Travelex group. Cash Passport is not guaranteed by any member of the Travelex group or any other entity.

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