Common questions about ASB Card Control
What transactions will always be approved regardless of any setting that I have applied with ASB Card Control?
There are a few scenarios where a setting will not be applied to a transaction. Refer to the Card Control page for more information.
Why was a transaction approved with my ASB Visa card, even though I have applied a setting using ASB Card Control?
In some exceptional situations, a transaction may still be approved, even if a feature has been turned off with ASB Card Control. Refer to the Card Control page for more information.
How can I use ASB Card Control?
Log into the ASB Mobile Banking app > Select 'Cards' from the menu > Choose a card to command > Pick a feature to control. If you cannot see the 'Cards' menu, check that you have downloaded the latest update for the ASB Mobile Banking app. Refer to the Card Control page for more information.
If I get a replacement ASB Visa card, will my ASB Card Control settings continue to apply?
- Any settings will continue to apply to a replacement card if the card number is identical.
- Any settings will not continue to apply to a replacement card, if the card number is different.
- If you get a new card, we encourage you to check your ASB Card Control settings.
Refer to the Card Control page for more information.
If you have the ASB Mobile app, you can lock your card using ASB Card Control. To do this, in ...