I've forgotten my FastNet Classic password. How do I reset it?

Last Updated: 22 May 2015

Call 0800 FASTNET (0800 327 863) or if you are overseas, call + 64 9 306 3185 if you:

If you know your password but want to change it or set a new one, simply:

  • Log In to FastNet Classic using your existing password
  • Select My Settings at the top right
  • Select Change Password from the drop down menu
  • Follow the on screen instructions and select Change Password. 

You can choose a case sensitive password up to 100 characters long, with the usual special characters such as $,*,@ and ! and %. To help guide your choices when selecting a new password we’ve included a strength meter on the Change Password screen. 

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