Support for individuals and families.

Have you been financially affected by COVID-19? We have support options to help get you through.

Apply for or update support Branch availability

If you are a customer with existing COVID-19 support we will be contacting you to ensure you are still receiving the best support option for your individual circumstance. This will be at least three weeks prior to any existing support expiring.

COVID-19 support options at a glance

We're here to support your financial wellbeing and the current COVID-19 situation is no exception. Here’s a quick overview of how we can help take some of the pressure off your finances.

Access to funds

Ways to get access to emergency funds

  • You may be able to access some of the money from your term investments early
  • Get help with fees

Find out more

Financial relief

Reduce your loan repayments to relieve financial pressure

  • Interest-only repayments
  • Defer loan repayments
  • Help for customers in financial difficulty

Find out more

Other ways we can help

  • Help for our regular branch visitors and senior customers
  • Insurance support
  • Understanding your financial wellbeing

Find out more

Update or end my support

COVID-19 support options are designed to provide short-term relief from the cost of repayments as they will likely increase the overall cost of your loan in the long term. A mortgage repayment deferral will increase your loan balance, which means you will pay more interest overall (as you are not paying any principal or interest during the deferral period). After the loan repayment deferral ends, your repayments will likely be higher unless the loan term is extended. If you are only paying the interest portion of your repayments you will likely end up paying more in interest over the life of the loan as you will not be paying off the principal loan amount during this time. After the interest-only period ends, your repayments are likely to be higher unless the loan term is extended.

If your circumstances have improved and you are able to return to making full repayments, you can contact us on 0800 100 600 to end your support early. This does not disqualify you from any support you may need in the future.

If your circumstances have become more challenging and you need additional or alternative support, please contact us on 0800 100 600 and one of our team will be able to assist you.

Access to funds

Get early access to some of the money from your term investments

Do you have money in an ASB term deposit or ASB Term Fund? If you need to free up some funds and you’re eligible, you may be able to access some of the money in your term investments early if you are in hardship.

ASB’s terms and hardship eligibility criteria apply.

Get help with fees

To support you over this time, we’ll be waiving your loan application, top-up and re-documentation fees for both home and personal lending if you need to make changes to your loan. (Early Repayment Adjustment fees still apply).

Financial relief

Switch to interest-only repayments

If you need mortgage relief, you could apply to switch to interest-only repayments (instead of paying back the principal and interest on your home loan) for a period of time.

  • If your income or finances have been impacted by COVID-19, you can apply to switch to interest-only repayments for up to 3 months.
  • There are also interest-only options for our personal loan customers.

Interest-only repayment options can help reduce your home loan repayments in the short term. Whilst interest is still paid, the loan balance will not decrease and interest will continue to be calculated on the principal owning, meaning you will pay more interest overall. Afterwards your repayments will likely be higher unless the loan term is extended.

Defer your loan repayments

If you need to, you may be able to temporarily pause your home loan repayments.

  • If your income or finances have been impacted by COVID-19, you can apply to defer your mortgage repayments for up to 3 months.
  • There are also deferral options for our personal loan customers.

Interest will still be charged and will be added to the loan balance, so your loan balance will continue to increase until you resume payments, and you’ll pay more interest overall. Afterwards your repayments will likely be higher unless the loan term is extended.

Support for financial difficulty

If you are concerned about meeting your financial commitments and aren’t sure what your next steps are, we’re here to help. Our team are dedicated to helping you get back on top by understanding your situation and helping you to meet your financial commitments in a way that you can afford. If you are concerned at all by your current finances, please call 0800 272 735.

ASB's lending criteria and terms apply.

Other ways we can help

Making banking accessible for everyone

Banking face-to-face was a challenge during lockdown. Many customers who rely on us needed to stay safe at home because of their age or health risk. We want everyone to be able to keep up with their payments and cash needs, so we’ve made things easier. Find out more about our dedicated phone numbers, simple ways to get online, and ways for friends and family to help.

Find out more

Insurance support

It’s important to us that you stay protected, but we understand that it may be tough financially staying on top of your insurances during this time. There are a few different ways we can help to get you through.

If you have ASB Insurance, underwritten by AIA and you’ve been made redundant, check your cover to see if you have a redundancy benefit you could claim on. We’ve also made a temporary enhancement to our redundancy benefits so you may be able to make a claim if you’re an employee who has been stood down without pay. Premium options are also available to customers who have life, income protection and health cover.

If you have house, contents or motor insurance with us, premium options may also be available.

Find out more about our insurance support options in our FAQ section.

Find out more

Check your financial wellbeing

Use our handy online tool to get an overview of your current financial wellbeing.

The series of ten simple questions gives you a score that provides an overview of how well you feel you’re doing financially. It provides tips and tools to help you manage your everyday expenses better, understand how to deal with unexpected rainy day emergencies and what you could do to set yourself up for the future.

And our simple guides help you plan for your every day, rainy day and one day goals.

Find out more

Frequently Asked Questions

Here are some of the questions people ask us most often.

If you can't find the answer you need please contact us. You can complete the online form and we'll get back to you, or you can call us. Please be patient, as there are long delays at the moment.

Personal Support FAQs

How to apply for support

Choose and apply online

To help take some pressure off your finances we’ve put together several options to help you get through. You can apply for the options that best meet your needs in the one online application form.

Tip: The fastest way to apply is online. If you don’t have internet banking, you can call us and we’ll complete an application form for you over the phone.

An ASB financial expert will call you

One of our experts will contact you to discuss your application and support you to get the right solution.

We’re going as fast as we can, but with so many people in the queue it’s currently taking around 2 business days for us to get in touch.


As soon as we’ve set up with the support you need we’ll let you know via email or text.

Stay up to date with COVID-19's effect on KiwiSaver and investments

Keeping up to date with your KiwiSaver and Investment balance

Check out our blog for background on market volatility and why it's affected your account balance.

COVID-19, KiwiSaver & Investment market updates

Keep up to date with what's happening in financial markets on our website. We'll update this page regularly as things develop.

Listen to our market update podcast

Our latest podcast provides an update on what COVID-19 has meant for sharemarkets and investors so far.

Frequently asked questions

Find the answers to some of the frequently asked questions we are being asked.

Need some more information on what support the ASB KiwiSaver Scheme can offer? We've created a guide to help you explore your options.

Apply for support

Ready to apply for support or update your existing support?

ASB's terms apply.

The availability of insurance cover is subject to your application being approved. All applications are subject to individual consideration. Special conditions, exclusions or premium loadings may apply. An excess may apply for health and general insurance policies. For full details refer to the policy document which is available on request from ASB Bank Limited.

ASB life, health and disability insurance is underwritten by AIA New Zealand Limited ("AIA").

General Insurance is underwritten by IAG New Zealand Limited ("IAG"). All licensed insurance providers are required to have a financial strength rating from an approved rating agency. See further details about AIA's financial strength rating and IAG's financial strength rating.