i

Support for individuals and families.

Worried about your money? We're here to help.

Contact us

Ways we can help

Here's an overview of how we can help to take some pressure off your finances.

Mortgage relief

We're here to help you stay on top of your mortgage repayments.

Find out more

Financial support

  • ASB's Support Finder tool helps you find government financial support you might be eligible for
  • Help for customers worried about financial commitments 

Find out more

Staying up-to-date

  • Find the latest branch availability here
  • Find available ATMs here
  • Get in touch by sending a message in FastNet Classic
  • Find out more about our dedicated phone numbers, simple ways to get online, and ways for friends and family to help

Financial relief

Mortgage relief

If you need mortgage relief, you could apply to switch to interest-only repayments (instead of paying back the principal and interest on your home loan) for a period of time. 

Interest-only repayment options can help reduce your home loan repayments in the short term. Whilst interest is still paid, the loan balance will not decrease and interest will continue to be calculated on the principal owning, meaning you will pay more interest overall. Afterwards your repayments will likely be higher unless the loan term is extended.

Mortgage relief is designed to ease short-term financial pressure. If your circumstances have improved and you are able to return to making full repayments, you can contact us on 0800 100 600 to end your support early. This does not disqualify you from any support you may need in the future.

Support for financial difficulty

If you are concerned about meeting your financial commitments and aren't sure what your next steps are, we're here to help. Our team are dedicated to helping you get back on top by understanding your situation and helping you to meet your financial commitments in a way that you can afford. If you are concerned at all by your current finances, please call 0800 272 735.

Alternatively, ASB's Support Finder is here to help you find financial support that might be available to you. By answering a few simple questions in your ASB mobile app we'll help connect you with government benefits and services you may be eligible for - including many you might not know about. Click here to find out more.

ASB's lending criteria and terms apply.

COVID-19 FAQs

We've included some of the questions people ask us most often here.