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COVID-19 Branch Update

ASB Branch Availability

ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, for our people and our communities during the COVID-19 pandemic and beyond.

While Aotearoa New Zealand is affected by Covid, ASB branch availability will vary. Find the latest availability below.

To help our customers who may need extra support with their banking, ASB offers an in-branch priority hour from 9-10am during branch operating hours. This time is set aside for our customers aged 65 and over, or those with disabilities to help get their banking done quicker.

If your district is in green

All branches will operate as normal (unless otherwise stated below), observing physical distancing, contact tracing and mask wearing guidance. 

If your district is in orange

All branches will operate largely as normal (unless otherwise stated below), observing physical distancing, contact tracing and mask wearing guidance.

If your district is in red

All branches will operate largely as normal (unless otherwise stated below), observing physical distancing, contact tracing and mask wearing guidance. There will however be no in person appointments available.

Locating your local ASB branch or ATM

To find an ASB branch or ATM in your area please refer to our branch locator tool.

Banking from home

Did you know you can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet classic internet banking?

If you’re new to internet banking or just want a refresher, we’ve got a series of step-by-step guides to help you get started with banking on your computer, phone or tablet. It’s important to us you feel confident and secure while banking online.

Find out more

Getting in touch

The best way to contact us over this time is to send a secure message in FastNet Classic where one of our team will respond to you.

Our Contact Centre is open from 8am - 8pm, but please be patient if there is a delay as call volumes are much higher than normal. You can reach them on 0800 803 804.

If you are aged 65+ you can call our priority line on 0800 272 119 between 8am and 8pm on weekdays or 830am and 5pm on weekends and holidays.

COVID relief packages

Personal support options

We're here to provide support and help minimise the pressure on your finances.

  • Access to funds when you need it
  • Ease pressure on loan repayments
  • Give you guidance and advice

Personal support

Business support options

Helping your business make it through is important to us.

  • Early access to savings 
  • Overdrafts at discounted rates
  • Relief from fixed financial commitments, interest costs and fees
  • Guidance and advice from our experts 

Business support

FAQs

What self-service options are available for my business?

Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.

Will my employees be able to deposit cash using an ATM?

Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.

I'm not sure how to use these machines, can I access support?

ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.

Access our Covid-19 Personal Banking Frequently Asked Questions

For all Covid-19 personal banking frequently asked questions click this link.