i

COVID-19 branch update

ASB branch availability

Thank you for your patience as we have worked through temporary changes to our branch operations during the Omicron outbreak. We’re pleased to welcome customers into branches and help with their banking needs:

  • Branches will offer usual services
  • You can also contact us via FastNet Classic internet banking in My Messages or our Contact Centre on 0800 803 804 for support
  • We have permanently adjusted the hours of our Matamata, Te Awamutu, Mangere Bridge, and Onehunga branches. These branches are now open every day across the business week, from 12.30 - 4.30pm to provide greater consistency and flexibility for our customers. Previously, these sites were open three days per week - Mondays, Tuesdays, and Fridays.

Our ASB branch locator tool can be used to find your nearest branch and opening hours.

Banking from home

How-to Hub

Did you know you can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet classic internet banking?

If you’re new to internet banking or just want a refresher, we’ve got a series of step-by-step guides to help you get started with banking on your computer, phone or tablet. It’s important to us you feel confident and secure while banking online.

Find out more

ASB FastPhone

ASB FastPhone gives you access to your bank accounts anywhere, anytime, allowing you to check your balance, pay bills or move money between accounts.

To register for FastPhone call our Contact Centre on 0800 803 804. Once registered simply call Fastphone from any touchtone phone within New Zealand on 0800 272 272 (0800 ASB ASB).

Find out more

Getting in touch

    Send a secure message in FastNet Classic internet banking, My Messages, where one of our team will respond to you.

    Our Contact Centre is open 8am - 8pm on weekdays or 8.30am – 5pm on weekends and holidays - 0800 803 804.

    Please be patient if there is a delay as call volumes are much higher than normal.

    Our 65+ Priority Line is available for customers 65 and over 8am - 8pm on weekdays or 8.30am - 5pm on weekends and holidays - 0800 272 119.

COVID relief packages

Personal support options

We're here to provide support and help minimise the pressure on your finances.

  • Access to funds when you need it
  • Ease pressure on loan repayments
  • Give you guidance and advice

Personal support

Business support options

Helping your business make it through is important to us.

  • Early access to savings 
  • Overdrafts at discounted rates
  • Relief from fixed financial commitments, interest costs and fees
  • Guidance and advice from our experts 

Business support

FAQs

What self-service options are available for my business?

Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.

Will my employees be able to deposit cash using an ATM?

Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.

I'm not sure how to use these machines, can I access support?

ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.

Access our Covid-19 Personal Banking Frequently Asked Questions

For all Covid-19 personal banking frequently asked questions click this link.