Fraud awareness

Protecting you and your business.

Fraud Awareness

We’ve put together a few tips to help keep you and your business safe from fraud.

<h3>Watch out for warning signs</h3> <p>Whilst all of these may not be fraudulent, it’s worth paying attention to.</p> <ul> <li>Large unusual transactions from unknown buyers</li> <li>Payment with many different credit cards</li> <li>Rush orders or any type of unusual urgency from a customer</li> <li>A high volume of transactions in a short period of time.</li> </ul>
<h3>Take extra precautions</h3> <p>If you’re not sure whether a transaction is legitimate, implement a few extra steps to double check.</p> <ul> <li>Call the customer to confirm their order</li> <li>Use security programmes such as Verified by Visa</li> <li>Reject any order you’re still suspicious of</li> </ul> <p>Always trust your gut! If it doesn’t feel right, it probably isn’t.</p>
<h3>Educate your team</h3> <p>Provide training and regular updates to help your team identify and prevent fraud.</p> <ul> <li>Train your employees to look for suspicious transactions. You can keep up to date with the latest scams on the Cert NZ website.</li> <li>Make sure your team are aware of the consequences of fraud. Customers could be heavily impacted as they won’t have access to funds for an extended period of time and your business could be liable for purchases made on a compromised card.</li> </ul>
<h3 style="text-align: center;">More resources</h3> <p>The Commission for Financial Capability (CFFC) released&nbsp;<a href="https://cffc.govt.nz/about/national-strategy/articles/the-little-black-book-of-scams/" target="_blank">‘The Little Black Book of Scams’</a>&nbsp;to help Kiwis fight fraud.</p> <p>You can also check out the&nbsp;<a href="https://www.cert.govt.nz/business/common-threats/business-email-compromise/" target="_blank">Cert NZ website</a>&nbsp;for common threats to businesses.</p>