Making selfie ID a reality

20 November 2018 / Published in Tech & Innovation

Imagine being able to open a bank account in minutes, without having to visit a branch. Sounds so much simpler and convenient, right? We’re taking a big step towards making this a reality with the innovative new biometric ASB ID app.

Biometric technology

Earlier this year we ran a pilot programme in Auckland and Christchurch testing our biometric ASB ID app, and now this safe and secure digital process is available to new ASB customers from the comfort of home.

Opening an ASB bank account from anywhere in New Zealand now takes about 15 minutes, without visiting a branch. And more importantly, you’ll be able to start transacting on the same day – a huge time saver.

After opening your new ASB account online, you confirm your identity on the ASB ID app. Simply take a photo of your NZ driver licence, NZ passport or Australian passport and then send us a selfie. Innovative facial biometrics are used to compare the selfie with your photo ID, securely verifying that the ID is matched to you.


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ASB Acting Executive General Manager Retail Claire McKinnon says feedback from the pilot programme from both customers and staff was very positive and highlighted the ease of use of the innovative ASB ID app.  Providing options for submitting different photo ID including New Zealand driver licence and New Zealand passport, was also appreciated. In the first few days since launch, 76% of visitors chose to use their NZ driver licence to confirm their identity with the ASB ID app.

“During our pilot, customers commented on how convenient it would be to use the ASB ID app from home rather than visiting a branch during their busy lives. Giving customers’ choice about where and when they join ASB by using this biometric technology has been an exciting innovation. It also frees up our people to spend more time on helpful conversations with customers rather than administrative tasks.”

What do I need?

The ASB ID app is available to customers within New Zealand who have joined ASB online, have eligible photo ID (a New Zealand driver licence, New Zealand passport or Australian passport) and an iPhone 5s or newer running iOS 10 or above, or an Android phone with Marshmallow 6.0 or above. In the future, we hope to add additional options and ID types so that even more customers can quickly and securely confirm their identity in a way that suits them.

It is available for use to join with our most popular everyday bank accounts: Streamline, Tertiary, Job Starter and Graduate to start with, in addition to ASB Securities cash management accounts

We have worked with trusted identification verification service provider VIX Verify, to create the secure verification solution behind the ASB ID app.

VIX Verify New Zealand reseller Ross Hughson says he has enjoyed working with ASB to deliver this innovative biometric solution for customers. “We know biometrics can improve the customer experience, while also making it more efficient and safer for everyone. As a result, VIX Verify is investing in biometric capability so we can further enhance this solution with ASB.”

For more info including FAQs, visit our webpage.


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