Imagine being able to open a bank account in minutes, without having to visit a branch. Sounds so much simpler and convenient, right? Well today we’re announcing a big step we’re taking towards making this a reality with the innovative new biometric ASB ID app.
Piloting biometric technology
Starting in May, we will be running a pilot programme in six South Auckland branches testing our biometric ASB ID app with new customers - believed to be a New Zealand banking first! After opening your new ASB account, you can confirm your identity on the ASB ID app. Simply take a photo of your NZ driver licence or passport and then send us a selfie. Innovative facial biometrics are used to compare the selfie with your photo ID, securely verifying that the ID is matched to you.
Following the South Auckland pilot programme, this safe and secure digital process will then be rolled out wider. Ultimately, new customers will be able to open an ASB bank account from anywhere in NZ in about 15 minutes, without visiting a branch. And more importantly, they will be able to start transacting on the same day – a huge time saver.
ASB Executive General Manager Retail Russell Jones says the biometric technology is expected to reduce customer effort to open a bank account by 80 per cent.
“This is an exciting innovation, which certainly changes the way people can join ASB.
“It gives our customers a choice about where and when they join ASB, and means our people will have more time to spend on helpful conversations with customers, rather than paper work and data entry.”
What do I need?
The ASB ID app will be available to customers within New Zealand who have joined ASB online, have eligible photo ID (a New Zealand drivers licence, New Zealand passport or Australian passport) and a supported mobile phone. In the future, we hope to add additional options and ID types so that even more customers can quickly and securely confirm their identity in a way that suits them.
Initially the beta ASB ID app will be available on an in-branch iPhone. Following the pilot, the full ASB ID app will be available on iPhone (iOS 9 and above) and Android phones (Android 5.0 and above).
It will be available for use to join with our most popular everyday bank accounts: Streamline, Tertiary, Job Starter and Graduate to start with.
We have worked with trusted identification verification service provider Vix Verify, to create the secure verification solution behind the ASB ID app.
VIX Verify New Zealand reseller Ross Hughson says he has enjoyed working with ASB to deliver this innovative biometric solution for customers. “We know biometrics can improve the customer experience, while also making it more efficient and safer for everyone. As a result, VIX Verify is investing in biometric capability so we can further enhance this solution with ASB.”
We’re excited to be able to deliver new technology innovations like these to our customers.