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Security alerts archive - 2020

When ASB becomes a phishing campaign target, it means scam emails pretending to come from us have been sent to a large number of people, including ASB customers. These emails are not from ASB, or in any way authorised by us.

If you think you’ve been targeted by an online or phone scam, please call us on 0800 327 863. We take security seriously and will do everything we can to help.

No company in the ASB Group will ever ask you by email for your secure banking information. That includes account or credit card numbers, passwords, PIN numbers or Netcode details.

Phishing emails often give you a link that directs you to an online banking log in page. While ASB might advise logging in to an account to complete an action, we will never give you a direct link to the log in page. Instead, we'll encourage you to type www.asb.co.nz directly into your browser and log in from there. To make our page easily and quickly accessilble, it's good practice to save it as a bookmark.

If you have received a suspicious email, please forward it to our dedicated email scam team on phishing@asb.co.nz.

If you've already clicked a link in a suspicious email, or if in doubt, please call us on 0800 327 863 and we will immediately reset your internet banking password. You can also reset it yourself through FastNet internet banking or the mobile app.

We're committed to keeping you up-to-date with security threats facing online financial services. Find out more about the precautions we take, as well as tips for how you as a customer can protect yourself online.

2020 examples

Examples of phishing email scams that targeted ASB in 2020.

December 2020

07 December 2020

September 2020

09 September 2020

09 September 2020

03 September 2020

03 September 2020

02 September 2020

01 September 2020

August 2020

20 August 2020

20 August 2020

4 August 2020

July 2020

14 July 2020

13 July 2020

13 July 2020

Subject: Information: Validate you contact details for netcode

11 July 2020

Subject: Your ASB Profile - Your Account Has Been Closed

11 July 2020

Subject: Your ASB Profile - Your Account Has Been Closed

10 July 2020

09 July 2020

09 July 2020

06 July 2020

02 July 2020

June 2020

30 June 2020

12 June 2020

08 June 2020

02 June 2020

Subject: ASB Support Monday, June 1, 2020

May 2020

21 May 2020

April 2020

28 April 2020

18 April 2020

17 April 2020

11 April 2020

06 April 2020

06 April 2020

02 April 2020

02 April 2020

March 2020

16 March 2020

04 March 2020

03 March 2020

February 2020

10 February 2020

10 February 2020

10 February 2020

06 February 2020

04 February 2020

January 2020

30 January 2020

29 January 2020

28 January 2020

24 January 2020

24 January 2020

20 January 2020

ASBSecurity alerts 2020