31 December 2018
Subject: Account On Hold
When ASB becomes a phishing campaign target, it means scam emails pretending to come from us have been sent to a large number of people, including ASB customers. These emails are not from ASB, or in any way authorised by us.
If you think you’ve been targeted by an online or phone scam, please call us on 0800 327 863. We take security seriously and will do everything we can to help.
No company in the ASB Group will ever ask you by email for your secure banking information. That includes account or credit card numbers, passwords, PIN numbers or Netcode details.
Phishing emails often give you a link that directs you to an online banking log in page. While ASB might advise logging in to an account to complete an action, we will never give you a direct link to the log in page. Instead, we'll encourage you to type www.asb.co.nz directly into your browser and log in from there. To make our page easily and quickly accessible, it's good practice to save it as a bookmark.
If you have received a suspicious email, please forward it to our dedicated email scam team on phishing@asb.co.nz.
If you've already clicked a link in a suspicious email, or if in doubt, please call us on 0800 327 863 and we will immediately reset your internet banking password. You can also reset it yourself through FastNet internet banking or the mobile app.
We're committed to keeping you up-to-date with security threats facing online financial services. Find out more about the precautions we take, as well as tips for how you as a customer can protect yourself online.
Examples of phishing email scams that targeted ASB in 2018.
Subject: Account On Hold
Subject: Account Restricted
Subject: Re: your advisor has sent you(1)...
Subject: Re: New Important message !
Subject: Account Access Blocked
Subject: Account Access Disabled
Subject: Account Access Blocked
Subject: Account Access Blocked
Subject: Access On Hold
Subject: Account Access Disabled
Subject: Access Disabled
Subject: Account Access Disabled
Subject: Account Access Blocked
Subject: Access Restricted
Subject: Your Account Has Been Suspended , Pls Confirm Your Identity
Subject: ASB Important Update
Subject: Login
Subject: Login
Subject: Bank
Subject: Access On Hold
Subject: Access On Hold
Subject: Access Blocked
Subject: Account On Hold
Subject: Account On Hold
Subject: NEW SECURITY UPDATE
Subject: NEW SECURITY UPDATE
Subject: Unauthorised Access Notice
Subject: ASB Online Notification
Subject: Access Blocked
Subject: Account On Hold
Subject: Account On Hold
Subject: Account On Hold
Subject: Account On Hold
Subject: Account On Hold
Subject: Account On Hold
Subject: Restore
Subject: Account on Hold
Subject: Update!
Subject: Preview and migrate your account to our new platform
Subject: Account Access Restricted
Subject: Bank
Subject: New Mail
Subject: New Mail!
Subject: {Disarmed} New Mail!
Subject: Please Urgent Attentions: New ASB Bank Update
Subject: Please Quick Response: Validate New ASB Bank Update
Subject: Please validate new ASB Bank Security
Subject: Your account has been blocked
Subject: Account Access Restricted
Subject: Account Notification Tuesday, March 13, 2018
Subject: Your Internet Banking Message
Subject: Special Notice: ASB Bank Alert
Subject: Special Warning Notice: ASB Bank Debit Alert
Subject: New message from ASB Bank
Subject: {Spam?} Security Violation - Account Access Blocked
Subject: Security Violation - Account Access Blocked
Subject: Alert
Subject: SECURITY ALERT
Subject: Warning: ASB Bank Debit Alert
Subject: URGENT ATTENTION
Subject: ATTN!
Subject: ASB BANK SECURITY NOTIFICATIONS.
Subject: SECURITY UPDATE
Subject: SERVICE ENHANCEMENT
Subject: ACCOUNT VERIFICATION