If you are an ASB customer and we notice something unusual on your account, we will send you a notification in the ASB Mobile Banking app and an SMS text. You can confirm whether the transaction is genuine or fraudulent by clicking the bell icon within the app.
We may send you an SMS text or an email with a phone number to call us on. Find any ASB phone numbers here.
We will never send you an SMS text message with a link to a website or an online banking log in page. Instead, we'll encourage you to type www.asb.co.nz directly into your browser and log in from there.
We will never ask you by email or SMS text for your secure banking information. That includes account or credit card details, password, PIN number or Netcode details.
We take the protection of your money seriously and have systems in place so you can bank safely online. Find out more about how to protect yourself from fraud and scams.
We are aware of the following phishing and scams affecting our customers. The following emails and SMS texts are not from ASB, or in any way authorised by us. Stay vigilant for these or similar versions that might be aimed at you.
Be aware that scammers operate as fake sellers and fake buyers. In this current scam, the scammer poses as a fake buyer to obtain internet banking details getting full access to your bank accounts.
How it works:
Using a fake profile, the scammer messages the seller to buy the item, including a link to a screen that requests the seller click on "Receive Money" to obtain payment. Clicking on the "Receive Money" link takes the seller to a screen where they select their bank.
In the example above, ASB is selected but it could be any banking option. The seller is then taken to a fake ASB site that asks them to enter their bank username and password. This information goes straight to the scammer giving them everything they need to log in to the customer's online banking and begin emptying the funds from the seller's account.
Scammers will go to extraordinary lengths to make things look legitimate - in this case, even using fake chat to support the scam.
Tips when buying or selling items online:
Be aware of fake websites created by scammers, offering financial services such as term deposit comparison calculators or investment platforms offering market beating returns.
These images are an example of fake websites that have been designed for the sole purpose of phishing. After collecting your personal information, a scammer may contact you by phone, SMS or email, in an attempt to deceive or pressure you into buying false investments.
Scammers are very convincing and often pose as representatives from banks or other well-known financial institutions. They can imitate websites, document design, repurpose logos, employee names and will mimic processes such as ID verification, even going as far to give you access to view your new “investments” online.
You should always stay wary of other fake websites.
Remember, scammers can be persistent and very convincing. Please be cautious and don’t be rushed into anything.
If you believe you may have fallen victim to a scam, please contact your bank immediately.
If you’ve received a suspicious email or SMS text. Don’t click on any links, download or install any attachments. Forward the email or take a screen shot of the SMS text and send to phishing@asb.co.nz. Then delete the suspicious email and text.
We have a dedicated team that investigates reported phishing attempts. Please note: Due to the volume of emails, we cannot respond directly to queries. You can also report it to CERT NZ.
